Thrift Store Manager

About the role

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Responsibilities

• Maintain a cooperative, friendly, and helpful attitude with employees, volunteers, customers, and donors.
• Ensure the safety and well-being of all employees, volunteers, customers, and donors through clear communication and application of policies and procedures.
• Complete and submit all required and assigned paperwork in a timely and accurate manner.
• Schedule, hire, supervise, coach, evaluate, develop, discipline, and terminate employees as necessary with Corps Officers approval.
• Manage warehouse/distribution functions and personnel, oversee sales, donation of merchandise, promote the store in the community, and maintain internal fiscal controls.
• Operate The Salvation Army Vehicle as needed to pick up donations, load trash and unsellable merchandise, and take to the Fairbanks Dump, and keep the vehicle cleaned and serviced.
• Oversee sales floor product merchandising to enhance store appearance and create an inviting shopping environment.
• Contribute to the development of revenue projections which meet and/or exceed financial goals.
• Resolve any/all complaints from the community concerning operational matters, i.e., pick up services, customer service, employee conduct, etc.
• Visit competition thrift/consignment stores periodically (at least quarterly) to compare product, pricing, merchandising, etc., and make recommendations to supervisor to improve competitiveness and sales.

Requirements

• High School Diploma or Equivalency.
• Minimum two (2) years of management experience in a retail operation, merchandising, and supervision of staff; experience overseeing volunteers a plus.
• Minimum two (2) years of specialty retail, thrift, consignment, or distribution management experience preferred; three (3) years of experience highly desired.

Qualifications

• Ability to work independently with minimal supervision; responsible, well organized, honest, and dependable.
• Ability to work with individuals of diverse backgrounds and circumstances.
• Ability to maintain a professional, courteous, cooperative, welcoming manner with all individuals he/she interacts with and demonstrate respect and a positive attitude toward them at all times.
• Proficiency in operating point of sale systems; working knowledge of budgets, projections, and fiscally responsible procedures.
• Strong verbal and written communication skills.
• Knowledge of general office equipment including telephone, computer, copier, fax machine, calculator, and Windows operating system (Word, Excel, PowerPoint, and Outlook).
• Ability to maintain a flexible work schedule including Saturdays.
• Must maintain a valid Alaska driver’s license with acceptable driving and criminal history records.
• Must meet all state requirements to be in compliance with DOT and Alaska state rules, which may include obtaining a medical certification from an approved provider.