Thrift Store Manager

About the role

The Salvation Army is seeking a dedicated Store Manager to oversee operations at our Thrift Store located at 302 E 7th Street, Joplin, MO.

Responsibilities

• Develop sales forecasts and implement business strategies to drive store performance.
• Promote store sales, customer engagement, and community visibility.
• Solicit donations from local businesses and major retailers.
• Maintain high standards of customer service and satisfaction.
• Ensure the safety and security of personnel, property, and assets.
• Oversee safety and compliance protocols, including forklift and bailer operations and chemical handling.
• Order supplies and maintain accurate inventory records.
• Aid in budget preparation and financial planning.
• Serve on the Thrift Store Committee and contribute to strategic planning.
• Attend and participate in required meetings; communicate updates to staff.
• Conduct formal employee evaluations and provide constructive feedback.
• Represent The Salvation Army professionally in the community.
• Make hiring and termination recommendations to the Director of Operations and Corps Officer(s).
• Identify staffing needs and lead recruitment, training, and onboarding of employees and volunteers.
• Supervise, motivate, and support store staff and volunteers.
• Create and manage staff schedules to ensure adequate coverage.
• Hold regular staff meetings; prepare and submit meeting minutes to leadership.
• Monitor employee performance and recommend disciplinary actions as needed.
• Enforce safety and health standards, report hazards and maintenance needs promptly.
• Coverage of donation pick-ups and truck schedules.
• Oversee sorting, pricing, and display of donated items; maintain an attractive and organized store layout.
• Perform cashier duties and manage customer transactions.
• Maintain cleanliness and organization throughout the store.
• Schedule recycling pickups and monitor market prices for recyclable goods.
• Secure and deposit daily cash receipts; manage cash register operations.
• Maintain confidentiality and adhere to Safe from Harm guidelines.

Requirements

• A bachelor’s degree in business administration, retail management, nonprofit leadership, or a related field is preferred.
• Minimum education required: high school graduate or GED.
• Candidates should have at least 4-7 years of experience in retail or store management, preferably in a nonprofit or mission-driven environment.
• Strong leadership skills are essential, including the ability to supervise staff, manage volunteers, and maintain a positive team culture.
• Proficiency in point-of-sale systems, inventory management, and Microsoft Office applications is required.
• Candidates must demonstrate strong communication and customer service skills, financial oversight capabilities including budgeting and reporting, and a commitment to ethical standards and confidentiality.
• A valid driver’s license, ability to lift and move merchandise, and flexibility to work weekends or evenings as needed are also required.

Physical and Environmental Requirements

• The Thrift Store Manager must be able to regularly lift and move items up to 20 pounds and occasionally up to 80 pounds, including furniture, donations, and store fixtures.
• The role requires operating warehouse equipment such as forklifts and bailers, with appropriate certification and adherence to safety protocols.
• Work is performed in retail and warehouse environments that may have limited temperature control and moderate noise levels.
• The position may also involve handling cleaning agents and other chemicals used in store maintenance, requiring proper use of personal protective equipment and compliance with safety guidelines.