Thrift Store Key Holder Pequannock NJ

Position Summary

The Key Holder supports the Store Manager in leading the daily operation of the store and serves as the Manager on Duty when assigned. This role helps deliver outstanding customer experience while ensuring the sales floor, production area, and store operations run efficiently.

What You'll Do

• Lead Daily Store Operations
  Serve as the Manager on Duty in the absence of the Store Manager.
  Support daily store operations and help ensure company standards are met.
  Coach and support associates to deliver excellent customer service and achieve operational goals.
  Maintain a clean, safe, organized, and welcoming store environment.
  Absorb and respond to customer complaints promptly and courteously.

• Deliver Outstanding Customer Service
  Greet and assist customers and donors in a friendly, professional manner.
  Resolve customer concerns quickly and respectfully.
  Promote the Goodwill Rewards program, Round Up donations, and Goodwill's mission.
  Create a positive shopping experience for every customer.

• Mercandise & Production
  Support both the Sales Floor and Production Area by sorting donated merchandise for quality and saleability.
  Hanging, tagging, pricing, and stocking merchandise according to company standards.
  Replenish merchandise and maintain organized displays throughout the day.
  Moving clothing racks, donation carts, and merchandise between production and the sales floor.
  Supporting daily production goals while maintaining quality and efficiency.

• Cashiering
  When Assigned To The Register, You'll Accurately Process Customer Transactions.
  Promote Goodwill Rewards enrollment and Round Up donations.
  Maintain a clean and organized checkout area.
  Provide a friendly and efficient checkout experience.

What We're Looking For

• At least 1 year of retail supervisory or leadership experience.

• High school diploma or equivalent.

• Strong customer service and communication skills.

• Ability to coach, motivate, and work collaboratively with others.

• Comfortable working in a fast-paced, hands-on retail environment.

• Ability to multitask and adapt to changing business needs.

• Flexible availability, including evenings, weekends, and holidays.

• Looking to possibly grow into leadership roles within Goodwill

Physical Requirements

This is an active retail position. Team Members spend most of their shift standing, walking, bending, reaching, lifting, and moving merchandise. The role requires working in both customer-facing and production areas while handling clothing racks, donation carts, and other store materials.

Why Join Goodwill NYNJ?

• Every purchase and every donation supports programs that provide job training, education, and employment opportunities throughout our communities.

• Play an important role in delivering a great customer experience while helping advance that mission.

• Benefits Include:

  • Competitive pay
  • Paid Time Off
  • Medical, Dental, and Vision Insurance
  • Company-paid Life Insurance
  • Retail Savings Plan with Company Contributions
  • Transit and Commuter Benefits
  • Training and career development opportunities

How to Apply

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.