Thrift Store Associate

About the role

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Scope of Position: Ensure all donated items are sorted and priced in a timely manner. Help in the Thrift Store with stocking shelves and display of merchandise. Maintain a clean, shopper-friendly environment in Thrift Store. Provide fast, friendly customer service when working in Thrift Store and accepting donations. Assist with clerk responsibilities as assigned.

Responsibilities

• Operating cash register
• Pricing
• Stocking
• Displaying
• Outdating
• Assisting customers and donors promptly and courteously (including assisting customers with loading purchases and donors with unloading donations)
• Informing donors when donations are unusable
• Sorting, prepping, and cleaning donations to make ready for sale
• Keeping the store straightened including clean and tidy appearance at checkout counter, dressing rooms
• Keeping the store’s interior and exterior clean by vacuuming, sweeping, dusting, cleaning break room, washroom, or washing windows
• Working with volunteers and community service workers to ensure efficient operations
• Answering phones and taking detailed messages
• Scheduling donation pick-ups when needed
• Responding appropriately to all customer concerns and complaints and referring unresolved matters to the Store Manager
• Other duties as assigned by supervisor or their designated representatives

Requirements

High school diploma or GED equivalent; Minimum of 6 months of experience working on a register and customer service.

Skills

• Able to handle cash, make change, and operate cash register
• Excellent telephone skills
• Customer service mindset
• Ability to understand instructions concerning handling and marking of merchandise

Qualifications

Physical Requirements: Able to lift up to 50 pounds (occasionally more with proper equipment); Use of business phone system, personal computer monitor and workstation, all-in-one printer/copier/fax machine, hand tools (electric and manual), hand trucks and ladders, cash register/point of sale system; Ability to walk, bend, stoop, sit, stand for short/long periods, kneel, twist body, push, pull, lift and carry up to 50 pounds for short distances; Sense of touch, reach, grasp with hands and fingers, climb stairs, hear, identify colors, close vision, finger dexterity, speak and read; May require wearing plastic or rubber gloves, working with household cleaners, exposure to inside/outside temperature variations, exposure to dust and molds, and operation of company owned vehicles.

Pay

Hourly Wage: $15.55

Schedule

Hours Per Week: 25; Status: Non-Exempt / Part Time