Thrift Retail Store Associate

About the role

The Thrift Store Associate is a fast-paced production role responsible for receiving donations and preparing them for sale. The role includes sorting, tagging, pricing, and preparing merchandise for the sales floor.

Responsibilities

• Sort, grade, and inspect donations (textiles, housewares, electronics, shoes, and accessories) for quality and condition.
• Tag and price merchandise according to company standards, meeting production goals per hour.
• Prepare items on rolling racks and carts for transport to the sales floor, meeting company standards for full fixtures.
• Organize and separate items for e-commerce and clearance departments, accurately labeling all goods.
• Maintain stockroom organization, ensuring quality control, and following safety standards.
• Provide excellent customer and donor service, including accepting donations, issuing receipts, and ensuring the donation area remains neat and organized when needed.
• Support Goodwill’s mission by maximizing efficiency and productivity in daily tasks.
• Perform other duties as assigned to support the store team and broader organizational goals.

Requirements

• High school diploma or equivalent preferred.
• Prior experience in customer service, donation processing, retail, or warehouse environments is a plus.
• Ability to provide friendly, respectful service to a diverse donor and customer population.
• Ability to follow safety procedures and operational guidelines.
• Comfortable performing physical tasks, including lifting, sorting, and standing for extended periods.
• Basic communication and teamwork skills.

Qualifications

• Must be able to stand for extended periods and lift, push, and pull up to 50 pounds while working with a high volume of inventory.

Skills

• Customer service skills.
• Physical stamina and strength.
• Attention to detail.
• Organization and multitasking skills.

Benefits

• Generous time off policy to use when you need it.
• Health, wellness, and financial resources to help you achieve your personal goals.
• Robust health benefits including medical, dental, vision, parental leaves, and company-sponsored life insurance.
• Retailer retirement matching programs and contributions.
• Transit and commuter benefit.

Pay

• This is a full-time role, requiring Weekdays and some weekends.
• Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 7:00am to 9:00pm.

Schedule

• This is a full-time role, requiring Weekdays and some weekends.
• Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 7:00am to 9:00pm.

Safety Guidelines

• This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances.
• Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment.
• Employees must follow all safety guidelines and report concerns to management.