three sixty Merchandising Associate Business Manager

Position Summary

As an Associate Business Manager, you will be responsible for managing and growing a portfolio of small to mid-sized CPG clients, owning both business performance and day-to-day execution. This role operates with guidance and oversight from a Senior Business Manager (SBM) and/or Director and is designed to build the skills necessary to independently manage larger, more complex client businesses over time. The Associate Business Manager combines strategic thinking and hands-on execution, serving as the primary driver of results across the assigned desk.

Relationship Management

• Lead and strengthen client engagement.
• Serve as the primary day-to-day point of contact for assigned clients, aligning strategies and fostering collaboration with Kroger stakeholders with guidance from a SBM or Director as needed.
• Ensure transparency, efficiency, and alignment across clients, Kroger, and internal teams.
• Lead day-to-day client engagement, escalating complex, strategic, or high-risk topics appropriately.

Insights & Analytics

• Leverage data to drive strategic decisions.
• Pull and manage data through 84.51 Stratum, OnDemand and related systems.
• Create and distribute weekly & period scorecards and standard reports.
• Analyze and monitor performance to identify opportunities or risks.
• Translate data into clear, actionable recommendations, aligned to business objectives.
• Ensure data accuracy, consistency and professional deliverable formatting.

Promotional Planning

• Develop and execute strategies to drive growth.
• In partnership with SBM and/or Director develop, execute and support promotional plans aligned with client strategy and Kroger’s guardrails, providing strategic, analytic, technical, and administrative support.
• Communicate promotional strategies to stakeholders to ensure effective execution.
• Monitor performance and recommend optimization opportunities based on results.

KOMPASS and Innovation

• Drive assortment and new item success.
• Support clients through the KOMPASS process, recommending new product introductions and merchandising opportunities with Senior Business Manager or Director guidance.
• Absorb and coordinate with support resources when applicable while retaining accountability for outcomes and execution quality.

Administration

• Own timely & flawless administrative support.
• Manage Kroger and internal systems and tools (ex. 1worldsync, Syndigo, DemandTec, MS Planner and Sharepoint, etc.).
• Own execution of processes, documentation and form submissions (examples include item setup, contracts, and promotional workflows).
• Support client payment reconciliation process.
• Ensure accuracy, completeness, and timeliness across all administrative activities.

Project Management

• Manage and communicate progress and timelines on tasks & projects.
• Prioritize workload and manage responsibilities within established guidelines.
• Work effectively with cross-functional teams to accomplish shared goals.

Minimum Position Qualifications

• 4-year degree in Business, Marketing, Operations, Economics or equivalent education.
• 4+ years of relevant industry experience.
• Proficient Microsoft Office applications including Outlook, Excel and PowerPoint.
• Capacity to learn multiple computer systems and web-based applications.
• Capability to collaborate with others and contribute effectively to a team.
• Expert organizational, analytical and problem-solving skills.
• Highly motivated self-starter who can work with minimal supervision.
• Ability to effectively craft and deliver a message to senior level executives.
• Ability to work under pressure, meet deadlines, prioritize and multi-task.
• Adapt to advancing technology and Kroger systems.

Desired Previous Job Experience

• Administrative support position in office environment.
• Data analysis and reporting experience.
• Retail or grocery experience in a HQ environment.
• DSD Experience is a plus.