Third Person in Charge

About the role

The Third Person in Charge is responsible for the operations of the entire store when the Store Director (SD) and Assistant Store Director (ASD) are not present. This position is one of the job classifications from which candidates for retail leadership development training are typically selected, with successful completion potentially leading to advancement into store management.

The Third Person in Charge provides customer service, administers training to new employees, coordinates hiring needs, identifies and selects candidates for interviews, and assists with merchandising execution. They also coordinate with late shift employees to direct day-to-day activities, assess operational needs, and train personnel.

Responsibilities

• Run total store operations during closing shifts in the absence of the Store Director and Assistant Store Director.
• Work with the Assistant Store Director on center of store operations and fill in for the ASD on their days off, when covering for the Store Director, or during vacations.
• Assume overall management responsibility for the store, including supervision of all employees and handling customer complaints, in the absence of the Store Director and Assistant Store Director.
• Initiate corrective action as needed when the Store Director and Assistant Store Director are not present.
• Act as the liaison between the Store Director/Assistant Store Director and late shift operations to ensure smooth store operations.
• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, and courteous customer service; engage in suggestive selling and handle customer relations issues.
• Perform ordering, receiving, storing, pricing, stocking, and merchandising duties.
• Coordinate with late shift employees and department leads to plan, organize, and direct day-to-day operations during the late shift and for special sales or ad needs.
• Assist with implementing Company and Division merchandising policies or Store Director instructions.
• Prepare "things to do" lists for night stockers during closing shifts and for day stockers during day or mid shifts.
• Perform duties of the receiving clerk in the absence of the Inventory Control Clerk.
• Build and execute marketing and merchandising plans for the store, working with Head Clerks, PICs, and Food Clerks to minimize out-of-stocks.
• Support the Store Director and Assistant Store Director in improving product placement, profit, sales, store standards, and other key metrics.
• Train Head Clerks/PICs for possible promotion to Third Person in Charge.
• Support the Store Director with the Company’s Safety Culture and Safety programs to ensure a safe work environment for employees and customers.
• Coordinate with the Store Director and Head Bookkeeper/In-Store Recruiter to assess and meet hiring needs, including posting positions, scheduling interviews, and onboarding new hires.
• Ensure required web-based training is administered to new employees and that all mandatory training is provided to new hires and promoted employees.
• Ensure all new hire paperwork and policies are acknowledged and maintained in personnel files.
• Adapt to changing store assignments based on operational needs.

Requirements

• High School Diploma (or equivalent).
• Four or more years of retail experience; grocery experience preferred.

Skills

• Proficient customer service and supervisory skills.
• Strong understanding of overall store operations.
• Strong written and oral communication skills, leadership skills, and the ability to collaborate effectively.
• High degree of initiative and sense of urgency.
• Available to work flexible hours (morning/evening shifts).
• Ability to work independently and as part of a team.
• Friendly, courteous, tactful, and composed when dealing with customers and co-workers.
• Analytical ability to handle administrative details such as planning, reporting, meeting operational objectives, scheduling, and supervising.
• Ability to judge and react to business activity.
• Knowledge of basic math and weights and measures.

Physical Environment

• Ability to stand and walk for long periods of time.
• Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
• Ability to push and pull fully loaded hand trucks and pallet jacks.
• Must sit, stand, or walk for extended periods of time.
• May spend long periods at a desk or computer terminal using calculators, keyboards, telephones, and other office equipment.
• Stooping, bending, twisting, and reaching may be required.
• Fast-paced work environment; holiday, evening, and weekend work may be required.

Benefits

• Diverse and inclusive work culture.
• Competitive pay with weekly payroll.
• Access to up to 50% of earned wages before payday via partnership with Stream.
• Associate discounts.
• Comprehensive benefits for eligible associates, including Medical, Dental, Vision, and 401(k).
• Paid time off: vacation, holidays, and sick leave.
• Leaders invested in your training, career growth, and development.