Third Person in Charge

About the role

The Third Person in Charge is responsible for the operations of the entire store when the Store Director (SD) and Assistant Store Director (ASD) are not present. This position is one of the job classifications from which candidates for retail leadership development training are typically selected, with successful completion potentially leading to advancement into store management.

The Third Person in Charge provides customer service, administers training to new employees, coordinates hiring needs, assists with merchandising execution, and directs the day-to-day activities of the late shift in the absence of the Store Director and Assistant Store Director.

Responsibilities

• Run total store operations during closing shifts in the absence of the Store Director and Assistant Store Director.
• Work with the Assistant Store Director on center of store operations and fill in for the ASD on their days off, when covering for the Store Director, or during vacations.
• Assume overall management responsibility for the store, including supervision of all employees and handling customer complaints, when the SD and ASD are absent.
• Initiate corrective action as needed in the absence of the SD and ASD.
• Act as the liaison between the SD/ASD and late shift operations to ensure smooth store operations.
• Maintain an atmosphere of enthusiastic customer awareness, emphasizing fast, friendly, and courteous service; handle customer relations and engage in suggestive selling.
• Perform ordering, receiving, storing, pricing, stocking, and merchandising duties.
• Coordinate with late shift employees and department leads to plan, organize, and direct day-to-day operations, including special sales and ad needs.
• Assist with implementing Company and Division merchandising policies or SD instructions.
• Prepare "things to do" lists for night and day stockers.
• Perform duties of the receiving clerk in the absence of the Inventory Control Clerk.
• Build and execute marketing and merchandising plans, working with Head Clerks, PICs, and Food Clerks to minimize out-of-stocks.
• Support the SD and ASD in improving product placement, profit, sales, store standards, and other key metrics.
• Train Head Clerks/PICs for possible promotion to Third Person in Charge.
• Support the SD in maintaining the Company’s safety culture and programs to ensure a safe work environment and shopping experience.
• Coordinate with the SD and Head Bookkeeper/In-Store Recruiter to assess hiring needs, post positions, schedule interviews, and onboard new hires.
• Ensure required web-based training is administered to new employees and all mandatory training is provided to new hires and promoted employees.
• Ensure all new hire paperwork and policies are acknowledged and maintained in personnel files.
• Store assignments may change due to operational needs.

Requirements

• High School Diploma (or equivalent).
• Four or more years of retail experience; grocery experience preferred.
• Proficient customer service and supervisory skills.
• Strong understanding of overall store operations.
• Strong written and oral communication skills, leadership abilities, and the ability to work well with others.
• High degree of initiative and sense of urgency.
• Available to work flexible hours (AM/PM shifts).
• Ability to work independently and as part of a team.
• Friendly, courteous, and tactful demeanor when dealing with customers and co-workers.
• Analytical ability to handle administrative details such as planning, reporting, scheduling, and supervising.
• Ability to judge and react to business activity.
• Knowledge of basic math and weights and measures.

Physical Environment

• Ability to stand and walk for long periods of time.
• Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
• Ability to push and pull fully loaded hand trucks and pallet jacks.
• May spend long periods at a desk or computer terminal using calculators, keyboards, telephones, and other office equipment.
• Stooping, bending, twisting, and reaching may be required.
• Fast-paced work environment; holiday, evening, and weekend work may be required.

Benefits

• Diverse and inclusive work culture.
• Competitive pay with weekly payroll.
• Access to up to 50% of earned wages before payday via partnership with Stream.
• Associate discounts.
• Comprehensive benefits for eligible associates, including:
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid time off: vacation, holidays, and sick leave (eligibility details at myACI Benefits).
• Leaders invested in your training, career growth, and development.
• Starting pay no less than the local minimum wage, with potential for higher compensation based on location, experience, and qualifications.
• Eligibility for a quarterly bonus.