Third Party Risk Sr Analyst
Citizens · Johnston, RI · Today
Full-time
Description
Payment Network Compliance Senior Analyst (Visa/Mastercard/Discover)
About the role
Sponsorship Oversight | Acquiring
Responsibilities
- Review and manage merchant compliance cases, including network violations, inquiries, and escalations
- Support third-party agent (TPA), including network registrations
- Ensure compliance with Visa, Mastercard, and Discover rules and programs
- Maintain audit-ready documentation for all compliance activities and submissions
- Track, prioritize, and resolve multiple active cases simultaneously
- Partner with internal teams (Payments, Risk, Compliance) to investigate and resolve issues
- Identify and escalate potential risks or non-compliant merchant activity
- Support reporting and tracking using Excel and internal case management tools
Requirements
- Direct experience in at least one of the following: Payment network compliance (Visa, Mastercard, Discover), Merchant acquiring or sponsor bank environment, Merchant registrations, or violations handling
- Experience managing: Case-based compliance work (tracking, investigation, resolution), Regulatory or network-driven processes with documentation rigor
- Strong attention to detail and ability to produce accurate, audit-ready work
- Proven ability to manage high-volume, process-driven workflows
- Strong Excel skills (tracking, validation, reconciliation)
- Ability to work cross-functionally and independently drive issues to resolution
Preferred Qualifications
- Experience with: Third-party agent (TPA) registration processes, Merchant network compliance monitoring or acquiring operations, PCI DSS, ADC (Account Data Compromise)
- Experience improving or optimizing compliance workflows or tracking processes
What We’re Looking For (Required)
- Bachelor’s degree or 1-3+ years’ experience in payments required
Why Join Citizens
Recognized as a Best Place to Work (2026) and Fortune Top 100 Company
Part of Reimagine the Bank (RTB) — a multi-year transformation to modernize technology, simplify operations, and empower teams
Opportunity to build deep expertise in payments and network compliance, a highly specialized and in-demand domain
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Monday - Friday
- Hybrid, 4 days on site from a Citizens corporate office, 1 day remote
- Work Location Options: This role can sit at ANY Citizens Hub where there is capacity, including:
- Locations: RI - Johnston, MA - Boston, NH - Manchester