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About the Role

Provides exceptional customer service by greeting customers, assisting with merchandise selection and location, and efficiently completing sales transactions. Performs additional responsibilities as needed to support store operations, including assisting the Store Manager with daily activities, maintaining accurate inventory levels, supporting deliveries and replenishment, and ensuring overall store cleanliness and appearance. In the absence of the Store Manager or Assistant Store Manager, responsible for opening or closing the store, overseeing store conditions, and providing operational assistance.

Responsibilities

• Guide store team members on Family Dollar operating practices and procedures, and effectively communicate standards.
• Greet, assist, and thank customers in a positive, approachable manner.
• Answer questions, resolve customer inquiries and concerns, handling situations with the best interest of both the customer and the company.
• Build average basket transaction and store sales through suggestive selling, advising customers of promotional items and linking add‑on items.
• Maintain a clean, well‑stocked store for customers and a positive image toward internal and external customers and the community.
• Accurately handle customer funds and process transactions using the POS system.
• Assist in unloading merchandise from delivery trucks, organize merchandise, and transfer items from the stockroom to the sales floor.
• Stock shelves and recover merchandise in the store.
• Support asset‑protection efforts by maintaining a presence in the store and providing excellent customer service.
• Assume opening and closing duties, provide operational assistance to cashiers, maintain record‑keeping and cash register deposits/receipts when the Store Manager or Assistant Store Manager is absent.
• Complete all Position Based Training in a timely manner and follow all Company Policies and Procedures.
• Perform all other duties as assigned.

Requirements

• Availability to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Physical ability to regularly lift up to 40 lb (occasionally up to 55 lb) from floor level to above shoulder height, and to perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
• Education: Prefer completion of high school or equivalent; ability to read, interpret, and explain operational directives.
• Experience: Prefer management experience in retail, grocery, or drug‑store environments.

Benefits

• Medical, pharmacy, dental, and vision insurance.
• Employee Assistance Program.
• Retirement plans.
• Educational assistance.
• Additional rewards supporting health, wealth, and mental well‑being.