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About the role

Provides exceptional customer service by greeting customers, assisting with merchandise selection and location, and efficiently completing sales transactions. Performs additional responsibilities as needed to support store operations, including assisting the Store Manager with daily activities, maintaining accurate inventory levels, supporting deliveries and replenishment, and ensuring overall store cleanliness and appearance. In absence of Store Manager or Assistant Store Manager, responsible for opening or closing store, overseeing store conditions and providing operational assistance.

Responsibilities

• At the direction of the Store Manager, provides guidance to store team members on Family Dollar operating practices and procedures.
• Must be able to effectively communicate and explain these (and other) standards/procedures to team members.
• Greets, assists and thanks customers in a positive, approachable manner.
• Answers questions and resolves customer inquiries and concerns.
• Handles situations with the best interest of both the customer and Company in mind.
• Builds average basket transaction and store sales through suggestive selling, advising customers of promotional items and linking add-on items.
• Maintains a clean, well-stocked store for customers.
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