Third Key Holder

About the role

Provides exceptional customer service by greeting customers, assisting with merchandise selection and location, and efficiently completing sales transactions. Performs additional responsibilities as needed to support store operations, including assisting the Store Manager with daily activities, maintaining accurate inventory levels, supporting deliveries and replenishment, and ensuring overall store cleanliness and appearance. In absence of Store Manager or Assistant Store Manager, responsible for opening or closing store, overseeing store conditions and providing operational assistance.

Location: 2200 Westchester Dr Ste 120, High Point, North Carolina 27262-8061

Responsibilities

• Provides guidance to store team members on Family Dollar operating practices and procedures; communicates and explains standards/procedures to team members.
• Greets, assists and thanks customers in a positive, approachable manner; answers questions and resolves customer inquiries and concerns.
• Handles situations with the best interest of both the customer and Company in mind.
• Builds average basket transaction and store sales through suggestive selling, advising customers of promotional items and linking add‑on items.
• Maintains a clean, well‑stocked store for customers; maintains a positive image towards internal and external customers and the community.
• Accurately handles customer funds and processes transactions using the POS system.
• Assists in unloading merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.
• Stocks shelves and recovers merchandise in the store.
• Assists the Store Manager in asset protection prevention by maintaining a presence in the store and providing excellent customer service.
• Assumes opening and closing duties, provides operational assistance to cashiers, maintains record keeping and cash register deposits/receipts in absence of the Store Manager or Assistant Store Manager.
• Completes all Position Based Training timely; follows all Company Policies and Procedures.
• Performs other duties as assigned.

Requirements

• Ability to work a flexible schedule including days, evenings, weekends, and holidays.
• Regularly lift up to 40 lbs (occasionally up to 55 lbs) from floor level to above shoulder height.
• Adequate fitness level for frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
• Preference for completion of high school or equivalent.
• Ability to read, interpret, and explain operational directives (e.g., merchandise schematics) to others.
• Preference for management experience in retail, grocery, or drug store environments.

Benefits

• Medical, pharmacy, dental, and vision insurance.
• Employee Assistance Program.
• Retirement plans.
• Educational assistance.
• Additional rewards supporting health, wealth, and mental well‑being.