Thermal Site Based Services Intern (Summer 2027)

About the Role

We are seeking a dynamic and motivated individual to join our Service team as a Services Intern. This internship offers hands-on experience across service delivery, customer support, and operational processes within our organization. The ideal candidate is customer-focused, adaptable, and possesses strong communication, analytical, and problem‑solving skills.

Responsibilities

• Assist in providing frontline customer support through various channels.
• Address customer inquiries, troubleshoot issues, and escalate complex cases as needed.
• Support service delivery processes to ensure timely completion of service requests.
• Assist in maintaining accurate records and documentation related to service activities, including service requests, customer interactions, and service delivery metrics.
• Participate in quality assurance activities to ensure service delivery meets established standards and customer expectations.
• Learn about our products and services to provide effective support and assistance to customers.
• Utilize Power BI (preferred) to support data visualization needs, such as building dashboards, generating reports, and helping the team monitor key service metrics.

Qualifications

• Must be pursuing a degree in Business Administration, Customer Service, Data Analytics, or a related field.
• Excellent written and verbal communication skills.
• Demonstrated work ethic and strong attention to detail.
• Strong analytical and critical-thinking skills.
• Ability and willingness to learn in a fast‑paced environment and produce high‑quality work.
• Collaboration and teamwork skills.

Preferred Skills

• Solid Power BI experience, including the ability to create dashboards, reports, and data visualizations.

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

Core Principles

• Safety
• Integrity
• Respect
• Teamwork
• Inclusion

Strategic Priorities

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

Behaviors

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication