Therapy Specialist (Sales Associate)

About the role

Mainstay Medical is a medical device company focused on marketing an innovative implantable neurostimulation system, ReActiv8®, for people with disabling chronic mechanical Low Back Pain. The company is headquartered in Dublin, Ireland, with subsidiaries operating in the United States, Australia, the United Kingdom, and Germany.

This role will mainly support the Olympia area.

Responsibilities

• Drive Demand for Mainstay Products:
  • Conduct strategic, evidence-based product presentations and interactive demonstrations to clinical decision makers and physicians within hospital, ASC, physician practice, and clinical settings, emphasizing measurable clinical outcomes, patient-reported benefits, and return-on-investment metrics.
  • Implement targeted awareness campaigns by identifying and engaging key opinion leaders (KOLs) within specific territory.
  • Recruit physicians and their staff to participate in local or regional training programs featuring compelling patient success stories and clinical data.
  • Develop customized educational content tailored to address the specific clinical challenges and priorities of different stakeholders.
  • Create and nurture clinical champions within accounts by providing exceptional support, responding promptly to clinical questions, and demonstrating commitment to patient outcomes.
• Support The Commercial Efforts Of The Sales Team:
  • Provide ongoing clinical education and comprehensive case support through initial training, advanced techniques workshops, and regular refresher sessions.
  • Expand organic growth by collaborating with Therapy Managers, Area Business Managers, and Sales Leaders to identify high-potential accounts based on patient demographics, procedural volumes, and reimbursement landscape.
  • Collaborate to develop clinically-focused value propositions that address specific pain points for each account.
  • Transition into the role of primary account maintenance and organic growth once implant volumes reach mutually established thresholds and demonstrate stability.
  • Foster productive cross-functional relationships with field-based commercial partners through joint planning sessions, account strategy reviews, and collaborative problem-solving.
• Provide Clinical Input and Customer Feedback to the Field Sales and Marketing Teams:
  • Serve as Mainstay Medical’s clinical authority during surgical procedures and device implantations by providing equipment, demonstrating expert knowledge of implant methodology, and offering real-time troubleshooting guidance.
  • Serve as primary contact for implanted patients, conducting device system interrogations using proprietary software and diagnostic tools to analyze performance parameters, patient response patterns, and therapy effectiveness.
  • Provide technical support and follow-up consultations in hospitals and clinics to optimize programming settings based on individual patient needs and response.
  • Deliver responsive on-call support for surgeries, reprogramming needs, MRI requirements, troubleshooting challenges, and follow-up as needed.
  • Assist commercial operations with patient identification and selection support, helping physicians identify ideal candidates based on established clinical criteria.
  • Implement a multi-tiered educational approach for implanting physicians, referring clinicians, hospital personnel, and office staff through personalized training sessions, in-service education programs, and interactive seminars.
  • Document clinical insights, physician feedback, and observed product performance during procedures and follow-up visits, communicating findings to product development and marketing teams.

Qualifications

• Bachelor’s degree required
• Minimum 2+ years of progressive experience with proven track record in developing and nurturing customer relationships and account management
• Extensive travel within assigned territory, and to regional meetings, conferences and field training programs is required (typically 60-80%)
• Valid driver’s license and reliable transportation required

Pay

The typical salary for this position includes base pay of $75,000 + variable compensation.