Therapy Clinical Education & Excellence Manager

About the Role

The Therapy Clinical Education & Excellence Manager leads service-line education, onboarding, clinician support, quality, competency, and program expansion across assigned programs. This role supports the Director of Clinical Education and Excellence by strengthening clinician performance and system quality of care through education, standards implementation, clinical review, coaching, and adoption support. The position is structured as 50% clinical and 50% administrative time.

Responsibilities

• Lead service-line onboarding, clinical education, probationary support, and professional development.
• Develop education, tools, templates, and resources aligned with standards, workflows, and quality priorities.
• Identify education and support needs using feedback, support requests, case review findings, and performance trends.
• Support development and implementation of standards of care, clinical practice guidelines, workflows, documentation expectations, and patient-safety standards.
• Coordinate peer review, chart review, case review, and competency validation with operational and clinical partners.
• Assess competence and support corrective education, coaching, or performance improvement when standards are not met.
• Lead service-line initiatives, pilots, practice improvements, and program expansion efforts.
• Translate clinical, workflow, policy, documentation, and quality changes into education and adoption support.
• Monitor objective and subjective trends across onboarding, reviews, competency, documentation, operational performance, feedback, and patient-care data.
• Summarize trends, risks, outcomes, and recommended next steps for Director review.
• Provide clinical leadership, coaching, and direction to assigned direct reports.
• Set priorities and accountability for assigned education, quality, clinician-development, and implementation work.

Qualifications

• Active, unrestricted independent license (LCSW, LMFT, LPCC) in the state of primary residence and state(s) of patient care (Active AZ, OR, or CA License highly preferred).
• Willingness to obtain additional state licensure as requested.
• Demonstrated experience in clinical education, onboarding, clinician support, development, quality review, peer review, competency validation, case review, performance improvement, or clinical leadership.
• Experience in behavioral health, outpatient psychiatry, therapy, integrated care, or Community Health Center/FQHC environments preferred.
• Strong understanding of documentation standards, clinical quality expectations, regulatory requirements, and evidence-based practice.
• Strong collaboration, coaching, organization, communication, and problem-solving skills.
• Proficiency with electronic medical records, clinical data, Microsoft Office, and virtual communication platforms.

Physical Requirements

• Prolonged sitting during working hours.
• Manual dexterity for computer and office equipment use.
• Adequate vision for reading screens and documents.
• Clear verbal and written communication skills.
• Sufficient hearing for phone calls and virtual meetings.
• Access to a quiet, dedicated workspace with reliable internet.

Benefits

• Medical, Dental, Vision, Life, and LTD insurance.
• 401(k) with matching.
• Paid time off + company holidays.
• Yearly CEU stipend.
• Professional development assistance.
• Remote-first work environment.
• Incentive bonus program (optional).

Pay

$96,000-$103,000 (AZ residence) / $111,000-$120,000 (CA residence). Additional stipend for Spanish-speaking providers.

Schedule

Monday-Friday, 8am-5pm (PST/MST).

Ascend Healthcare is an equal-opportunity employer. Comprehensive background checks and drug screenings are conducted for all potential employees.