Therapeutic Training and Support Worker

About the role

BHNA is seeking a Therapeutic Training & Support Worker (TT&S) to join our In-Home Therapy (IHT) program in the greater Springfield area.

Responsibilities

• Provide high-quality, community-based services to children, adolescents, and transitional age youth with Serious Emotional Disturbance (SED) and their families.
• Assist families in strengthening skills, promoting stability, and coordinating care across providers.
• Deliver therapeutic training and support services in the home, school, and community.
• Support youth and families in practicing skills learned in therapy sessions.
• Aid in care coordination by collaborating with therapists, schools, and community providers.
• Help families build connections to resources, services, and supports.
• Provide psychoeducation to caregivers on behavioral health diagnoses, coping skills, and family dynamics.
• Ensure timely and accurate documentation including progress notes and treatment plans.
• Participate in team meetings, supervision, and treatment planning.

Requirements

• Associate’s or Bachelor’s Degree in a Human Services-related field required.
• At least 1 year of human services experience required (2 years if Associate’s level).
• Bilingual in Spanish and English.
• Knowledge of mental illness diagnoses, behavioral modification, and coping techniques.
• Experience providing parenting education and working with children and families required.
• Familiarity with child-serving systems and community resources.
• Cultural competence and ability to work with diverse populations.
• Strong written, organizational, and communication skills.
• Valid driver’s license and reliable transportation required.

Qualifications

• Associate’s or Bachelor’s Degree in a Human Services-related field required.
• At least 1 year of human services experience required (2 years if Associate’s level).

Skills

• Knowledge of mental illness diagnoses, behavioral modification, and coping techniques.
• Experience providing parenting education and working with children and families.
• Familiarity with child-serving systems and community resources.
• Cultural competence and ability to work with diverse populations.
• Strong written, organizational, and communication skills.

Benefits

• Comprehensive benefits including health, dental, vision, and retirement plan.
• Generous paid time off and holidays.
• Career advancement with one in three positions filled internally.
• Ongoing supervision, training, and professional development.
• A collaborative and mission-driven work environment.
• Recognition as both a Certified Great Place to Work and one of Massachusetts’ Top 10 Employers.

Pay

$22 - $24 per hour