Jobs · Customer Service · New York

Therapeutic Area Manager (TAM), Immunology - Upstate NY Ecosystem

Genentech · Buffalo, NY · 1 wk ago
Customer Service$138k–$255k/yrFull-time

From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs.

About the role

As a Therapeutic Area Manager (TAM) at Genentech, your role is to understand and address healthcare practitioners' needs in the Immunology therapeutic area. By doing so, you contribute to improving patient outcomes and representing Genentech products with integrity. You have the autonomy to optimize the business within the ecosystem, leveraging resources to provide healthcare providers with information about Genentech products. Additionally, you collect insights and trends to support the national strategy at a local level.

This is a field-based role covering the Buffalo, Rochester, Syracuse, Albany, Binghamton, and the Southern Tier. It is preferred that candidates reside in the Syracuse or Albany area for consideration.

Responsibilities

  • Serve as primary point of contact for customers in the therapeutic area, addressing their needs and identifying opportunities for ecosystem and therapeutic area strategies at the point-of-care.
  • Lead end-to-end experience for assigned customers/accounts, driving clinical and non-clinical decision making at the point of care and providing education on topics ranging from clinical to non-clinical aspects.
  • Proactively develop solutions for complex accounts within and across ecosystems, including academic, delivery network focused, and therapeutic area specific accounts.
  • Represent Genentech products ethically and professionally, following guidelines and using approved materials.
  • Ensure product access and provide education on product information, appropriate use, as well as on patient assistance and reimbursement resources, triaging to appropriate experts when needed.

Overnight travel may be required. This position requires significant driving of either a company-provided or personal vehicle as well as prolonged periods of sitting.

Requirements

  • Business, scientific, or clinical degree (Bachelor’s degree at minimum).
  • Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems).
  • 6 or more years of experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment.
  • Demonstrated ability to coach, train, and mentor peers or others to help them meet and exceed their goals, targets, and responsibilities.

Preferred Qualifications

  • Lupus, Nephrology, and/or Rheumatology experience.
  • Account management experience.
  • Ability to flex and learn new disease states.
  • Consistently achieved financial and quantitative targets, as well as qualitative goals.
  • Proficient in addressing operational issues related to the delivery of healthcare products, including reimbursement and supply, while ensuring compliance with external laws, codes, and company policies in the healthcare industry.

Relocation benefits are not available for this role.

Pay

The expected salary range for this position based on the primary location of New York is $137,500.00 – $255,300.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role.

Benefits

This position qualifies for the benefits detailed at Genentech’s benefits page.

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