Theatre Host

About the role

As a member of the Floor Staff team at the IMAX® Theater in the Indiana State Museum, you will be responsible for ensuring the best possible guest experience from the moment people enter the theatre to after they leave. You will be welcoming guests to the IMAX® Theater, controlling the traffic flow in the lobby and auditorium, cleaning the lobby, auditorium, and concessions stand and taking/selling tickets or working in the concessions stand.

Responsibilities

• Negotiating and operating the POS system to sell tickets and concessions to guests
• Providing effective customer service, including greeting, directing, ticket-taking, announcements, opening doors and any other customer service duties as required
• Ensuring the concession stands, lobby, workstations, washrooms, and theatres are clean, stocked and well-maintained between shows
• Additional responsibilities as required

Requirements

• Availability on nights and weekends
• Previous customer service experience is an asset, but not mandatory
• Nice to have: Demonstrate the ability to interact with the public and co-workers in a friendly, enthusiastic, and outgoing manner
• Follow safe workplace practices in a fast-paced environment
• Use critical thinking/problem solving skills to effectively resolve customer issues and/or effectively communicate those issues to managers

Perks of the Job

• Free movie passes for you and your family
• Free parking 24/7 in convenient downtown location
• Lifetime supply of popcorn
• Flexible work environment