Theater House Manager

Job Summary

House Managers are the primary points of contact for audience members attending all performances and events at Drexel University’s Mandell Theater and URBN Annex Black Box Theater. House Managers deliver exemplary customer service, while ensuring both the success of every event as well as the safety of patrons.

Essential Functions

• Expediting entrance, seating, comfort, security, appropriate behavior, and exit of audience
• Securing all auditorium doors before, during, and after performances and events
• Maintaining safe, legal, tidy, and comfortable conditions in the auditorium and lobby
• Aiding audience with accessibility requests and working with Event Supervisors and Managing Director to ensure ADA compliance
• Managing volunteer ushers, assisting patrons with theater related questions and problems, and directing late seating of patrons as required by the performance or program
• Coordinating closely with Event Supervisor, Stage Manager, and the Box Office to facilitate prompt curtain and intermission times
• Cleaning up event program books, trash, and any other debris or belongings left behind by audience in the theater and lobby after performances and events

Required Qualifications

• Minimum of a HS Diploma or GED
• Minimum of 1 year of related experience
• Strong customer service, organization, and problem-solving skills
• Ability to work flexible hours which include days, evenings, and weekends

Preferred Qualifications

• Experience working in guest services, including front-of-house management, box office/registration, the safety and logistics of public audiences, and related event services

Physical Demands

• Typically sitting at a desk/table
• Typically standing, walking
• Typically bending, crouching, stooping
• Typically running, climbing
• Lifting demands ≤ 50lbs

Location

University City - Philadelphia, PA

Additional Information

• This is a Part-Time per diem position classified as Non-Exempt.
• The offered pay is based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

Benefits

For information about benefits, please review Drexel’s Per Diem/Casual/Temporary Benefit Fact Sheet.

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application. A review of applicants will begin once a suitable candidate pool is identified.