The Warwick Ambassador - Guest Service Agent

What You’ll Do

• Welcome and acknowledge guests promptly and professionally
• Execute check-in and check-out procedures efficiently (within brand time standards)
• Verify identification and payment method in compliance with hotel policies
• Recognize and thank Marriott Bonvoy Elite members for their loyalty
• Offer enrollment to non-members
• Offer room details discreetly and maintain guest privacy
• Offer luggage assistance and provide hotel orientation when appropriate
• Resolve guest concerns with urgency and professionalism
• Maintain seamless communication with all hotel departments

What We’re Looking For

• Previous hotel front desk or guest service experience preferred
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Knowledge of Opera, Lightspeed, or similar PMS systems preferred
• Flexible availability, including weekends and holidays
• Professional appearance and business attire required