The Penrose Room - Server Assistant

About the Role

We welcome you to join our reimagined The Penrose Room restaurant as a valued team member, where you’ll be part of a passionate group dedicated to delivering refined service, elevated cuisine, and unforgettable experiences in a modern take on timeless luxury. The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Responsibilities

• Work closely with captains, servers, and kitchen staff to ensure seamless service.
• Maintain awareness of guest dining pace to ensure timely service and resets.
• Present and serve bread to guests in a timely and elegant manner.
• Clear plates, cutlery, and glassware discreetly and efficiently between courses.
• Maintain clean and organized side stations with necessary service tools.
• Anticipate guest needs and respond promptly to service requests.
• Ensure each table is kept clean, orderly, and visually appealing throughout the meal.
• Answer menu questions and make suggestions regarding food, beverage, and service.
• Greet guests in a friendly, timely manner with a smile, proper English, and correct posture.
• Observe guests to respond to any additional requests and to determine when meal has been completed.
• Deliver dishes from kitchen to dining room promptly and accurately, maintaining proper presentation and pace of service.
• Announce and describe menu items at the table with clarity, confidence, and knowledge of ingredients and preparations.
• Ensure dish is complete with proper accompaniments, garnishes, and silverware before leaving the kitchen.
• Coordinate with captains, servers, and kitchen staff to time courses appropriately and support smooth service flow.
• Handle plates and service ware with care, maintaining the integrity of plating and guest presentation.
• Maintain cleanliness and organization of expo line, service stations, and hallway areas.
• Assist in clearing and resetting tables between courses when necessary, supporting the full front-of-house team.
• Communicate guest allergies, dietary restrictions, and special requests to kitchen and service teams as needed.
• Uphold all health, safety, and sanitation guidelines in compliance with luxury service standards.
• Remain composed and professional during high-volume service, with sharp attention to detail and urgency.
• Execute guest service duties in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence.
• Know the table numbers and seat numbers for all areas of the restaurant.
• Communicate directly with chef/expeditor to ensure proper timing of service.
• Be knowledgeable in food product and food preparations.
• Understand what the kitchen is serving and ensure all food is properly served at the tables.
• Maintain thorough menu knowledge.
• Inspect orders for accuracy prior to serving. Bring any concerns to the attention of the Chef de Cuisine or Sous Chef immediately.
• Be able to answer questions guests might have regarding food being served.
• Observe guests and respond to any additional requests.
• Carry dirty dishes from dining room to kitchen.
• Perform tableside dish service.
• Maintain courteous, professional, and polite attitude with all other service and kitchen staff.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
• Willingness to work in a fast-paced, team-oriented environment.
• Other duties as assigned.

Requirements

• High school diploma or general education degree (GED) with experience working in the Food and Beverage industry.
• Flexibility in schedule as it will change often.
• Enthusiastic, friendly, and energetic team member who works well with others.
• Strong interpersonal communication skills.
• In compliance with state liquor laws, must be at least 18 years of age.
• Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times.

*Reasonable accommodations will be made for individuals with disabilities*

Benefits

• Comprehensive benefits including Health & Dental, 401k, and local discounts.
• Career Development: Training and development opportunities to prepare you for your current role and future career, including career advancement, personal growth, or seasonal employment.

Pay

$23.00-$31.00 per hour inclusive of hourly pay rate + service charge. The position pays a $6.42 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $17.00-$25.00 per hour. Service charges are commissions and will fluctuate based on events and time of year. This position always earns at least the current Colorado minimum wage of $15.16 per hour.