The North Face: Sales Lead - OKC Outlets

About the role

The North Face is a brand dedicated to exploration, disruption, and leading the way. We celebrate curiosity and individuality, fostering a community of adventure lovers. For those who aspire to grow into a future leader in retail, The North Face offers a supportive environment where personal development is valued.

Responsibilities

• Deliver high-level personalized customer engagement through genuine interactions.
• Assist in maximizing and achieving store sales and goals by monitoring sales progress and results against key targets.
• Foster a consumer-centric mindset and an inclusive store environment, modeling selling behaviors through genuine interactions with consumers.
• Provide direct feedback, coaching, and supervision of the associates.
• Occasionally assume responsibility for the store in the absence of another manager, covering breaks, meal periods, or opening the store without a supervisor or manager.
• Regularly interact with consumers within the store, providing a high level of customer service.
• Provide actionable feedback to store associates and adhere to policies, procedures, and practices that align with company directives.

Requirements

• 1 year of related professional retail experience preferred but not required.
• A High School Diploma or equivalent preferred; however, hands-on experience and demonstrated achievements are valued.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Proven ability to drive results through team coaching and operational excellence.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Qualifications

• Proven track record of driving results through store teams and exceeding sales and profit goals.
• Experience in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and adaptable in a fast-paced, dynamic retail environment.
• Ability to work independently, manage shifting priorities, and meet business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Physical abilities to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Skills

• Customer service skills.
• Team management and coaching skills.
• Communication and interpersonal skills.
• Problem-solving and adaptability.

Benefits

Not specified for this position.

Pay

Hiring Range: $16.00 - $19.67 USD per hour

Schedule

This position is a part-time or limited time position (i.e., internship).