The North Face: Sales Associate - Freeport Maine Outlets

About the role

At The North Face, we dare to lead the world forward through Exploration. We were born to explore, disrupt, and lead, infusing everything we do with curiosity and a love for wild places. As a Sales Associate, you are the face of the brand—bringing energy, authenticity, and a customer-first mindset to every interaction. This role is ideal for someone who thrives in a fast-paced retail environment, enjoys connecting with people, and is passionate about delivering best-in-class customer experience.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Build sales by maintaining a consumer-centric mindset and modeling selling behaviors.
• Share relevant product, brand, and community knowledge to enhance the customer experience.
• Achieve individual and team sales goals by utilizing available resources and tools.
• Assist in visual merchandising, product replenishment, and maintaining brand presentation standards.
• Perform cashier duties and support loss prevention initiatives as needed.
• Maintain a clean, organized, and customer-ready store environment.
• Adhere to all company policies, procedures, and safety standards.
• Model inclusive behavior that respects diverse backgrounds and experiences.

Requirements

• Ability to genuinely and comfortably engage with a diverse group of customers.
• Strong communication skills—both verbal and written.
• Ability to work collaboratively as part of a team and adapt to changing business needs.
• Customer service experience preferred; retail experience is a plus.
• Willingness to learn and share product and brand knowledge.
• Attention to detail and strong organizational skills.
• Proficient computer skills including basic retail systems and applications.
• Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

A High School Diploma or equivalent is preferred; but we value hands-on experience and demonstrated achievements most.

Pay

Hiring Range: $16.10 - $21.38 USD per hour

Benefits

This position is part-time or limited time (e.g., internship) and is not eligible for all benefit plans offered at VF Corporation. Some benefits the company offers may be available, including those listed at www.MyVFbenefits.com. Detailed information on the benefits options you qualify for will be provided upon hire.