The Niello Company Collision Center Parts Clerk

The Niello Company is a values-driven organization that takes pride in setting high expectations while valuing every team member, creating an outstanding experience for customers and a workplace employees are proud to call home.

Qualifications

• High School Diploma or Equivalent
• Valid Driver’s License with clean DMV record
• Ability to read and comprehend instructions and information
• Professional personal appearance
• Excellent verbal and written communication skills
• Basic technology skills (Email, Microsoft Office, Mobile Device, etc.)

Physical Requirements

• Spend time outdoors in varying weather and elements
• Spend time indoors in air-conditioned areas
• Regular sitting, standing, and walking
• Infrequent bending, twisting, stooping, kneeling, and squatting
• Lifting 25 lbs. to 50 lbs.
• Infrequent reaching and lifting overhead, climbing stairs
• Regular repetitive hand/finger movement
• Infrequent grasping/grabbing with hands
• Pushing and pulling

Responsibilities

• Take and fill orders for service technicians promptly and efficiently; assist technicians in determining required parts and accessories
• Communicate with service technicians to verify parts and accessories requirements are met
• Make suggestions regarding specific parts and accessories needed for each job
• Provide cost information for parts required on repair orders
• Maintain up-to-date inventory control system and parts catalogue
• Inform service personnel when back-ordered or special-order parts are received
• Greet customers promptly, deliver exceptional customer service, and actively seek knowledge of parts history, merchandise, and automobile service
• Work with the parts and accessories manager to reach profitability and sales goals
• Assist multiple customers simultaneously while ensuring individual satisfaction
• Maintain up-to-date customer mailing lists
• Determine customer needs, explore merchandise in catalogues, and suggest supplementary products
• Highlight new merchandise, specials, and sales; inform customers and staff as appropriate
• Conduct telephone transactions courteously and promptly
• Handle customer complaints with empathy and a pleasant attitude to increase satisfaction and loyalty
• Ensure precision in all cash register transactions, including accurate credit card and cash payments
• Verify and process merchandise deliveries according to purchase invoices; record merchandise into inventory
• Prepare products for presentation on the showroom floor
• Maintain clean, fully stocked, and appealing merchandise displays
• Become proficient with computer systems necessary for parts and accessories management
• Devote effort to ensuring customer satisfaction
• Determine management, production, and quality requirements by asking questions and listening
• Attend company meetings as required
• Maintain a follow-up system, including designated CRM processes
• Set personal performance goals consistent with company standards and devise strategies to meet them
• Review and analyze daily, weekly, monthly, and yearly actions to improve time utilization and planning
• Stay informed about business terminology and technological changes in products and services
• Understand and comply with federal, state, and local requirements governing the company’s business
• Follow lawful directions from supervisors and work rules/procedures
• Participate in performance management and interact positively with others to influence employee morale
• Uphold company non-disclosure and confidentiality policies
• Work evening, weekend, and holiday hours as required

Pay

The expected pay for this position is $18 to $22 per hour, varying based on factors such as location, skills, and relevant experience.

Benefits

• Medical, Dental, and Vision plans for full-time and eligible part-time team members
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Life Insurance and Disability Insurance
• 401(k) retirement plan
• Employee discount program
• Paid time off benefits (varies by position)