The leading provider of data-driven analytics, quality measurement and reporting for the community health and physician practice market

Role and Responsibilities

• Utilize SQL skills to resolve customer issues and improve the team's technical abilities
• Act as the escalation point for complex issues requiring EHR and DRVS product knowledge
• Educate customers on appropriate data entry workflows
• Serve as a key resource for product, logic, and client knowledge
• Provide dedicated specialized support for high profile clients
• Represent management in crucial internal meetings

Essential Skills

• Bachelor’s degree in Computer Science or Data Analytics strongly preferred
• Advanced database and SQL skills, including modifying and creating complex SQL queries
• Profound proficiency and comfort in a technical environment
• Excellent oral and written communication skills
• Comfortable with a fast-paced work environment and ability to adjust priorities based on multiple stakeholders
• Experience supporting and/or implementing a SaaS product preferred
• Experience with a customer service ticketing system, preferably Jira
• Experience with healthcare industry processes, including EHR knowledge

Desirable Skills

• Experience supporting and/or implementing a SaaS product preferred
• Experience with a customer service ticketing system, preferably Jira
• Experience with healthcare industry processes, including EHR knowledge

Benefits

• Azara Healthcare offers a full suite of medical plans
• 401(k) plan
• 11 company holidays
• 4 weeks of paid vacation
• Other benefits

Pay

The salary range for this role is $80,000 to $110,000. Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate’s experience level and capabilities, specific candidate geographic location, internal pay equity considerations and will be made within the parameters of Azara Healthcare’s compensation framework and philosophy.