THE GIFT SHOP (FELLS POINT) SALES ASSOCIATE

About the role

The perfect fit for our store is someone who is motivated, analytical, creative, and a great communicator. You will be building strong relationships through partnership and collaboration and must be able to handle customer issues while maintaining a cool front. This position is for our Fells Point Baltimore location.

Responsibilities

• Create the best possible customer service
• Create great long-lasting relationships with customers
• Measure and exceed customer service goals, including: customer retention, churn rate, renewals/win-backs, etc.
• Be aspirational to your customers in all aspects of culture
• Organizing inventory on sales floor, and making sure that the store is clean, presentable, and aesthetically pleasing to the client throughout the day, and especially so before store closing.
• Selling floor readiness prior to the store opening
• Share knowledge and educate other associates on merchandise standards

Requirements

• 1+ years relevant service experience in a fast-paced, creative retail environment
• Shopify Knowledge is a plus
• A dedication to making people happy and consistently elevating the customer experience
• Familiarity with the user functionality of desktop, mobile, tablet and digital technology