The Fort Sutter Hotel Sacramento Tapestry Collection - Front Desk Supervisor
About the role
As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about.
Key Skills/Responsibilities
Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.
Education & Experience
High school diploma or equivalent required; college coursework in a related field helpful.
At least 2 to 3 years of progressive experience in a hotel or related field required.
Previous supervisory experience preferred.
Must have a valid driver’s license.
Compliance
Must comply with certification requirements including Food Handlers, Alcohol Awareness, CPR, and First Aid.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes:
Now offering Daily Pay!
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Property Information
Tapestry By Hilton The Fort Sutter Hotel Sacramento, CA features air-conditioned rooms with flat-screen TV in the Midtown Sacramento district of Sacramento. The property is around 1.1 mi from Sacramento Convention Center, 1.2 mi from California State Capitol and Museum and 1.3 mi from California Capitol Building. The accommodations features a fitness center, free WiFi and a 24-hour front desk. Enjoy dining onsite at Cafe Bernardo or in our lobby bar, Four Palms. Fresh bites and yummy drinks are available from 7a-9p daily.
About Evolution Hospitality
At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.