The Creek, Restaurant Server

About the role

At Seneca Resorts & Casinos, the Restaurant Server provides fast, friendly, and courteous service to every customer in a dynamic, high-volume environment. You’ll work as part of a team that values hospitality, professionalism, and a positive guest experience.

Responsibilities

• Report to work on time, well-groomed in full uniform with badge displayed.
• Deliver prompt, friendly, and courteous food and beverage service to all guests.
• Demonstrate hospitality, friendliness, and professionalism with guests, coworkers, and management using positive body language.
• Support and uphold the philosophy and goals of Seneca Niagara Casino & Hotel.
• Perform duties as assigned by managers or shift supervisors and assist other employees as needed.
• Follow all check and cash-handling procedures and adhere to liquor laws and company policies.
• Maintain knowledge of the menu, wine lists, daily specials, property layout, and operational hours to efficiently handle guest inquiries.
• Greet all guests within one minute in a friendly and courteous manner.
• Complete opening and closing side work daily and confirm with management before clocking out.
• Relay guest complaints and compliments to the manager or supervisor on duty.
• Comply with all information security policies, including the Seneca Gaming Corporation Acceptable Use Policy.
• Provide exceptional customer service and maintain a professional work environment.
• Meet attendance guidelines and complete all required SGC training programs within nine months of employment.
• Attend all necessary meetings and stay informed about upcoming events, VIPs, and large parties.
• Maintain a neat, organized, and stocked workstation; pre-bus tables and handle guest checks.
• Perform general upkeep of the restaurant, including cleaning floors and picking up debris.
• Visit all tables during service to ensure guest satisfaction and assist guests upon departure.
• Follow all tip-out procedures according to company standards.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalency preferred.
• Six months of previous customer service experience required; high-volume experience preferred.
• Must have an outgoing, friendly personality and a cheerful, accommodating disposition.
• Ability to remain calm and professional in a fast-paced environment.
• Excellent communication skills; ability to write routine correspondence and speak effectively with customers and employees.
• Strong problem-solving skills with the ability to resolve conflicts diplomatically.

Physical Requirements

• Must be able to stand, walk, and move throughout the casino for extended periods.
• Ability to climb, balance, stoop, kneel, crouch, reach, push, pull, and use fingers/hands for lifting and grasping.
• Must be able to lift and carry trays up to 40 pounds.
• Must be able to perform repetitive motions and maintain physical stamina in a moderately loud environment.
• Must be able to talk, hear, and assist customers, including those with special needs.
• Medium work: exerting up to 50 pounds of force occasionally and/or up to 20 pounds constantly.
• Visual acuity required to ensure accuracy and neatness of work.
• Must be able to work in an environment where smoking is permitted and adapt to temperature changes.
• Ability to work under pressure in a fast-paced environment while maintaining a positive attitude.

Pay

Starting rate: $10.70 per hour. Compensation is negotiable based on experience and education.