Textile Management Consultant, Texas

Key Responsibilities

• Act as a Healthcare Operations Process Improvement Manager, engaging directly with hospital and health system leaders.
• Conduct on-site operational assessments covering textile utilization, workflows, inventory management, loss control, and labor efficiency.
• Identify opportunities to reduce total cost of ownership (TCO) while maintaining or improving service quality, safety, and compliance.
• Design and implement process improvements, standard work, and best practices tailored to each facility’s operating environment.
• Support change management through education, training, and performance measurement.
• Partner closely with Sales to support pre-sale discovery, value analysis, and solution design.
• Translate operational findings into clear value stories, ROI models, and customer recommendations.
• Support post-sale implementation, ensuring customers realize expected outcomes from the solutions sold.
• Partner with internal technology and support teams to resolve issues and enhance customer experience.

Required Knowledge, Skills, And Abilities

• Strong understanding of healthcare operational workflows, particularly supply chain, patient care support services, and environmental services.
• Experience in process improvement, operational excellence, or consulting within healthcare settings.
• Ability to influence multidisciplinary stakeholders in complex environments.
• Knowledge of healthcare textiles, linen lifecycle management, or service-based solutions preferred.
• Skilled at analyzing operational data and developing actionable insights.
• Experience building ROI models and performance dashboards.
• Solutions-oriented approach with strong root-cause analysis skills.
• Excellent presentation, facilitation, and training skills.
• Strong partnership mindset with Sales and customer teams.
• Ability to work independently while managing multiple customer engagements.

Education & Experience

• Bachelor’s degree in Business, Healthcare Administration, Industrial Engineering, Operations Management, or related field required.
• 7+ years of experience in healthcare operations, process improvement, consulting, or solution implementation.
• Experience working directly with hospital or health system leadership strongly preferred.
• Experience supporting post-sale implementations or technology adoption highly desirable.
• Leverage Lean Six Sigma certification or equivalent.