Textile Engineer Support

Key Responsibilities

• Assist with pre-sales activities including presentations and demonstrations to both small/medium and enterprise customers
• Support the organization of company initiatives such as webinars, tradeshow preparation, marketing rollouts, etc.
• Support post-sales activities including but not limited to customer onboarding, technical and consulting support, and overall account and relationship management
• Develop strong understanding of client’s business needs and goals
• Strategically pursues new opportunities for account growth with existing clients by establishing credibility and aligning NedGraphics products to customer needs
• Ensure that products and services are delivered to the client’s satisfaction on time, within scope, and budget
• Assists in preparing presentations, RFI's, and RFP's, etc.
• Communicate the progress of customer implementations to internal and external stakeholders
• Conduct periodic quality control testing to ensure that the solutions are meeting the quality standards
• Actively seeks and tracks customer feedback on implementations and services
• Represent the voice of the customer in product, service, and workflow design
• Achieve and maintain a comprehensive understanding of the full line of software and services provided
• Help customers meet their goals by effectively utilizing our solutions and services to their full potential

Qualifications

• Minimum 3 years work experience in textile design, with knowledge in the textile industry
• Knowledge of CAD/CAM Tuft software
• Knowledge of CAD/CAM Jacquard, Dobby (NedGraphics, Penelope, EAT, etc.) a bonus
• Knowledge/Integration of production looms very beneficial
• Excellent communicator and team player
• Advanced Computer Skills
• Bachelor’s degree in Textiles or Textile Design
• Ability to prioritize tasks and meet deadlines
• Organizational skills
• Detail oriented
• Fast learner encompassing a wide range of software
• Help Desk / Technical Support
• Technical problem-solving expertise
• Possible travel required
• English speaking and any additional languages are a plus (e.g. Turkish)
• Experience with 2D/3D pattern software a bonus (Optitex, Gerber, Lectra, etc.)
• Experience with Adobe Illustrator/Photoshop for fashion and textile design a bonus