Test Support Specialist - SAP Cloud Migration

About the role

This Test Support Specialist ECC 2Cloud Migration role focuses on the operational management and oversight of OSS (Online Service System) tickets within an SAP project or support environment during the Dow ECC onPrem DB to Cloud Migration Project.

Responsibilities

• Ensure all outstanding OSS tickets are actively monitored, properly tracked, and resolved in a timely manner to prevent tickets from remaining idle without action.
• Serve as a central coordination point between team members, responsible parties, and escalation channels to maintain momentum and visibility across all open items.
• Proactively follow up with all responsible parties (internal teams, functional consultants, technical teams, or SAP support) who are required to act on open OSS tickets.