TEST SBDirector of Admissions and Recruitment (re-opened)

Duties

• Manage the day-to-day operations of the Salesforce CRM , provide training for CRM users, troubleshoot CRM issues, and improve the student onboarding process.
• Use CRM , data cleanup, effective systems for tracking prospective students, student enrollment, and obtaining reliable commitment from returning students.
• Perform administrative tasks necessary for program implementation, including: Preparing, submit, and monitor annual budgets (institutional and grant).
• Direct and evaluate the initial and ongoing training of all departmental staff.
• Prepare work schedules and specific assignments for staff.
• Evaluate employees and make recommendations for employment, promotion, and termination.
• Direct the development, implementation, and assessment of recruitment and outreach strategies for students in coordination with Marketing and Public Relations departments to enhance partnerships with district elementary middle and high schools to increase access to higher education, and to support initiatives to increase high school dual credit and dual enrollment students.
• Establish partnerships with educational, business, community, and religious leaders; travel and meet with partners and stakeholders.
• Participate in the Strategic Enrollment Management & Retention Committee and implement goals as it pertains to recruitment and enrollment.
• Supervise professional, support staff, and student employees working in Admissions & Recruitment, Information areas, and oversees the implementation and evaluation of the Student Ambassador Program.
• Initiates and recommends hiring new employees, participates in training, evaluates existing employees, including recommendations of renewal or termination.
• Collaborates with Marketing, Public Relations, and IT in the preparation and communication of recruitment and enrollment.
• Audits every semester to ensure effectiveness of strategies.
• Oversees and coordinates business/career credit student recruitment efforts.
• Collaborates with Workforce Development in the development of an ongoing articulation with community businesses in the recruitment of adult students.
• Collaborates with all Student Development subdivisions.
• May provide support for Academic Affairs departments for specific program recruitment.
• Develop systems and programs which provide timely, accurate, and responsive information to prospective students.
• Support and participate in the College’s commitment to Plan, Improve, and Evaluate (PIE) Process along with accreditation through appropriate participation in the Action Team.

Qualifications

• Proficient in Student Information System.
• 3-5 years’ experience with Ellucian preferred.
• Excellent written, verbal communication and organizational skills.
• Ability to plan and implement projects.
• Bilingual skills helpful.
• A strong record of successful working relations with area high schools and community organizations.
• Strong leadership skills combined with high energy and enthusiasm.
• Good knowledge of educational marketing and recruitment practices.
• Supervisory skills.
• Computer literate; knowledge of online systems and PC software (MS Office).
• Experience managing a CRM , preferably Salesforce.
• Driver’s License; Ability to travel locally on occasion.