Test Proctor

About the role

Under the supervision of the Director of the Assessment Center, the Test Proctor position is responsible for administering and proctoring placement tests and other related tests/exams at College’s Main campus and regional centers. This position follows established guidelines and procedures to ensure the effective administration of standardized tests and exams, while providing quality customer service to all Assessment Center visitors in clarifying testing procedures based on established guidelines and ensuring efficient operations of the testing check-in/check-out procedures.

Responsibilities

• Proctor a variety of tests, including but not limited to: College Placement testing, Health Care Studies Admissions Testing, Competency Testing, Departmental Challenge Exams (Credit-by-Exam), ESL Institute Testing.
• Maintain confidentiality and security of all testing materials, records and related documents.
• Deliver quality customer services to both internal and external constituents in a professional, helpful and courteous manner.
• Clarify testing procedures based on established guidelines and offer navigational guidance throughout the testing process.
• Aggregate scores and placement data, and produce daily score reports.
• Data enter placement decisions into appropriate software (i.e. Banner) and verify accuracy of student information and codes.
• Maintain efficient operations of testing check-in and check-out procedures.
• Respond promptly to testing inquiries via telephone, email, or face-to-face; researching information to ensure accuracy and redirecting calls when necessary.
• Remain up-to-date on relevant processes and procedures to understand how to apply this knowledge to solving student/customer problems.
• Prepare standard documents, forms, such as test-taking vouchers.
• Maintain processes related to the use of Assessment Center lockers during test taking.
• Assist the department in special projects, as needed.
• Coordinate meetings or events on behalf of the Director, Assessment Center; reserving appropriate space, ensuring all attendees are invited and responses are received.
• Record and maintain testing records, implementing proper security measures associated with department records and confidential files.
• Maintain departmental inventories, generate periodic inventory reports, anticipate and plan for needed supplies for upcoming or seasonal events and activities; keeping supervisor informed of items needing reorder and preparing purchase order requests.
• Sort and distribute incoming mail and refer non-routine or priority mail to the appropriate person.
• Under the guidance of the Director and in collaboration with the College’s Center on Disability, provide assistance to students in need of special accommodations during testing process, such as reading and scribing tests.
• Assist the Testing Specialist in the development of testing schedules.
• Provide technical assistance to students and report any systems-related issues the Director or Testing Specialist.
• Maintain expertise of administrative information systems used by the department; accessing these systems to research, gather or generate reports, as needed.
• Submit work orders or schedule repairs and maintenance of Assessment Center and equipment, as needed.
• Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records, as well as maintain the confidentiality of other documents on behalf of the work area and the College.
• Maintain sensitivity,