TEST ENGINEER - APAC

About SharkNinja

SharkNinja is a global product design and technology company with a diversified portfolio of 5‑star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by the Shark and Ninja brands, the company brings disruptive innovation to market across multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with over 4,100 associates, its products are sold through key retailers, online and offline, and via distributors worldwide. SharkNinja is building an AI‑native culture where employees are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for consumers. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

About the Role

We are seeking a detail‑oriented, passionate, and dynamic individual to join our New Product Quality Team. In this critical role, you’ll leverage data and consumer insights to drive continuous improvement across product and process quality. Working cross‑functionally with Engineering, Customer Experience, Marketing, Supply Chain, Creative, Industrial Design, Manufacturing, and Executive Leadership, you will play a central role in ensuring our products meet and exceed consumer expectations pre‑ and post‑launch. This is a rare opportunity to experience unparalleled collaboration and visibility across the organization while making a meaningful impact on product performance and customer satisfaction.

Responsibilities

• Analyze customer complaints and field failures to identify root causes and lead actionable engineering or customer‑facing initiatives.
• Act as the voice of the customer, coordinating and tracking corrective actions, follow‑ups, and detailed reporting.
• Drive continuous improvement efforts by reducing and preventing non‑conformances, while defining metrics to evaluate success.
• Collaborate with suppliers on 8D responses and corrective actions, supporting investigation reports and resolution updates.
• Participate in design reviews (DFMEA, safety reviews), ensuring all quality requirements are met across documentation and manufacturing processes.
• Monitor and analyze macro‑level consumer experience to identify product performance trends and experience detractors.
• Partner with the Customer Excellence team to track consumer sentiment and field reception of products.