Test Administrator (12 E 41st Street, NYC)

About the role

Pearson VUE, the global leader in computer‑based testing, is hiring a part‑time Test Administrator for its New York City test center (12 East 41st Street, 8th floor). The role involves providing secure exam delivery and superior customer service in a comfortable, friendly environment.

Responsibilities

• Comply with all testing procedures and strictly adhere to company policies using careful judgment.
• Check in testing candidates, verify identification, and explain the exam process.
• Proctor/invigilate candidates while testing.
• Troubleshoot with internal departments to fix technical issues.
• Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination.
• Other duties as assigned.

Schedule

• Availability to work a variety of shifts any day Monday through Saturday, between 7:00 AM and 9:00 PM.
• Approximately 1–3 Saturdays per month; Sunday shifts are infrequent but possible.
• Part‑time position, 16–19 hours per week, with an expectation to work additional hours if needed.
• Schedules are provided at least two weeks in advance.
• Flexible scheduling required.

Pay

Starting pay is $18.00 per hour, plus eligibility for accrued paid sick time.

Qualifications

• High school diploma or equivalent (required).
• Minimum of 1 year customer service experience (preferred).
• Experience proctoring or invigilating exams (highly preferred).
• Flexible in work hours and days.
• Beginner to intermediate experience with Microsoft Office (Word, Excel, Outlook).
• Ability to sit for long periods and escort candidates to and from the testing room.
• Ability to bend, stoop, and lift up to 20 lb with reasonable accommodation.
• Comfortable in a quiet testing environment; able to hear soft voices and see details from a distance.