Tesco Travel Money Bureau Manager

About the role

Bureau Managers at Tesco Travel Money are passionate leaders who drive excellence in customer service and performance. They lead teams in busy bureaux, ensuring high standards of service and compliance.

Responsibilities

• Leading and supporting your team to achieve excellence daily
• Working towards and meeting key performance indicators (KPIs)
• Reviewing data to drive performance improvements and celebrate successes
• Maintaining Bureau compliance, passing internal audits, and adhering to business standards
• Delivering exceptional customer service, processing transactions accurately, and providing expert advice
• Following company processes and paying close attention to detail

Qualifications

• Passionate people leader with a strong background in driving revenue and performance
• Great communicator with an eye for detail
• Strong retail background with a commitment to excellent customer service
• Positive attitude and willingness to go above and beyond

Benefits

• Optional benefits including private medical, dental, and critical illness insurance
• Wellbeing support programs for physical, mental, and financial wellness
• Bravo Benefits discounts on retail, travel, and lifestyle items
• Flexible shift patterns to accommodate different lifestyles
• Monthly bonuses based on hitting targets
• Pension plan with Scottish Widows
• Career development opportunities through training and learning pathways

Pay & Schedule

• Salary: £22,838 per annum
• Hours: 30 per week
• Contract: Permanent, Full Time