Territory Sales Representative

Company Overview Pac West Sales, Inc. is an industry-leading manufacturers’ representative firm specializing in mechanical piping systems, plumbing, HVAC/R, and fire sprinkler equipment and products. Our team proudly serves customers across 11 western states—Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, and Wyoming. Our mission is to provide exceptional support to our manufacturer partners and distribution channels while delivering best-in-class service to the construction trades and facilities maintenance industries. Job Summary The Territory Sales Representative is responsible for supporting customer relationships, qualifying new business opportunities, and assisting the Pac West team in executing sales initiatives throughout assigned territories and surrounding Pac West territories as business needs require. This role focuses on account management, customer service, product expertise, sales support, and accurate documentation of sales activity to drive territory growth. Key Responsibilities: Account Management Serve as a primary point of contact for customers, focusing on retention, account growth, and customer satisfaction. Build and maintain strong relationships with distributors, contractors, engineers, and end users. Plan and coordinate regional factory visits to strengthen customer relationships and product knowledge. Lead Qualification & Sales Support Identify and qualify new sales opportunities. Conduct customer meetings and product demonstrations. Support the sales process from opportunity identification through project completion. Customer Service Respond promptly to customer inquiries. Resolve customer concerns while delivering exceptional service. Product Expertise Maintain strong knowledge of Pac West plumbing product lines. Provide technical support and product recommendations. Product Champion Serve as the Product Champion for assigned manufacturer lines by leading internal and external product training and partnering with Sales Leadership to drive growth. Sales Activity Management Maintain accurate CRM records. Document customer interactions, opportunities, quotations, and follow-up activities. Track pipeline activity and territory coverage. Utilize CRM reporting for forecasting and sales planning. Order Coordination Coordinate customer needs with internal teams to ensure accurate and timely order fulfillment. Internal Collaboration Work closely with Inside Sales, Customer Experience, Operations, and manufacturer partners. Coordinate regional factory visits including scheduling, communication, and customer participation. Performance Reporting Monitor pipeline movement, account growth, lead conversion, and customer engagement metrics. Qualifications: Experience in plumbing sales, distribution, or territory sales preferred. Strong customer relationship and communication skills. Excellent organizational and time management abilities. Proficiency with Microsoft Office and CRM software. Strong written and verbal communication skills. Self-motivated with the ability to work independently. Valid driver’s license and ability to travel throughout