Territory Sales Representative

About the role

Reporting to the Regional Sales Manager, the Territory Sales Representative is a key link between the company and its account base of collision repair shops in the assigned region. The objective is to identify and sell prospective customers who can benefit from Empire's unique value proposition, and once acquired, drive profitable and recurring revenue growth through exceptional service with existing customers by ensuring their aftermarket part needs are met consistently. This role is focused on new revenue generation.

Responsibilities

• Meet or exceed revenue objectives for assigned territory/account base.
• Work with peers to achieve regional revenue objectives.
• Penetrate assigned accounts with a well-structured contact strategy, incorporating phone, email, and face-to-face contact.
• Identify new opportunities, primarily via Internet research, customer referrals, and observation during market visits.
• Ensure high levels of customer satisfaction to retain sold customers.
• Monitor customer order activity and proactively address any declines or irregularities.
• Address customer issues or concerns promptly to prevent churn.
• Ensure sold customers receive the proper products and services on time.
• Collaborate with internal teams to troubleshoot and resolve delivery or service issues.
• Stay current on Empire corporate and operational information (locations, products, delivery schedules, etc.).
• Maintain NPS score greater than 60 for assigned accounts.
• Maintain return rate of 12% or less for assigned accounts.
• Promptly, accurately, and thoroughly document all customer interactions in Empire's ERP system.
• Provide regular reports on sales performance, forecasts, and market conditions to management.
• Collect and act on customer feedback to improve products, services, and the overall customer experience.
• Respond to all feedback acquired through Voice of Customer surveys.
• Work closely with other internal teams to share best practices and support a unified customer service approach.
• Communicate effectively with team members to ensure a seamless customer experience.
• Gather and report market and competitive information to help the company adjust strategies and offerings.
• Stay informed about industry trends and customer needs to provide relevant solutions.

Requirements

• High school diploma or equivalent.
• Valid driver's license & clean driving record.
• Strong work ethic and commitment.
• Proactive mindset.
• Knowledge of and interest in automobiles, including parts and functionality, is desired.
• Sales experience with smaller/startup companies preferred.
• Multilingual skills desired.

Skills

• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced environment.
• Goal-oriented, self-motivated, and competitive.
• Confidence and strong networking ability.

Physical Requirements

• Extensive travel, sometimes covering large territories, visiting collision repair shops, auto body workshops, and other potential clients.
• Long hours on the road, driving between locations, requiring physical endurance.
• Handling and moving auto parts, such as bumpers, fenders, or hoods, which may require lifting, carrying, and maneuvering.
• Exposure to varying work environments, such as noisy, dusty, or chemical-laden collision repair shops.
• Good driving skills and familiarity with navigation tools.

Benefits

• Health, Dental & Vision Insurance
• Health Savings Account (HSA) with Employer Contribution
• Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident, and Hospital Insurance
• 401K Retirement Plan with Employer Match
• Paid Training
• Paid Time Off
• Paid Sick Days
• Paid Holidays, including 1 Floating Holiday (Your Birthday)
• Biweekly Pay
• Monday to Friday work week; no weekends
• Casual Dress Code
• Teamwork Environment
• Free Company Apparel
• Employee Recognition