Territory Patient Admission Coordinator (Clerical)

Overview

Location: South Texas Region | Position Type: Full-Time Remote/Virtual | Coverage Area: South Texas Region

About the Role

The Territory Patient Admission Coordinator establishes and maintains communication with clients, family members, and referral sources in a given territory. This role is responsible for partnering with agency staff, referral sources, and sales to achieve optimal patient satisfaction and outcomes. The coordinator is responsible for the timely acceptance or decline of referrals based on predetermined criteria set by the Agency and facilitates obtaining all information and documentation necessary to complete a quality referral. This position's assigned territory may encompass one or more states in AccentCare's operation and may change with the needs of the business.

Schedule & Pay

• Salary: $18-$22/hr. DOE
• Schedule: Monday - Friday 8am-5pm CST with rotating weekends and holidays

Qualifications

• High School or GED
• Minimum of one year experience in home care, hospice, or personal care services, required
• Prior use of Electronic Medical Records (EMR), HCHB preferred
• Experience in dealing with a variety of payors in healthcare, e.g., Medicare, Medicaid, and commercial payers, preferred
• Medical Backoffice Experience Required For Consideration

Responsibilities

• Collaborates and maintains effective communication with the Referral Source, Sales teams, Clients and/or local agency operations to collect needed information to process a quality referral
• Documents all referral related Information, actions taken, and follow-up required in the medical record in a timely and accurate manner. As applicable utilizes the agency's software solution to facilitate the referral process by completing required workflow task within the Company's established time frames
• Ensures timely attention to referrals received from a variety of platforms, e.g., eFax, telephone, or referral portal/Hospital EMR portal
• Where applicable, reviews Eligibility Alerts and Responses for Medicare Clients
• Requests H&P, Discharge Summary, and other documents needed for ICD 10 coding by the CPOCC team, if not received with the referral information
• Completes a "Follow Up" call to the Client/Caregiver/Referral Source to collect or confirm information (e.g., confirms out of pocket expense, clarifies teachable caregiver, and collects missing demographic and physician information)

Benefits

• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Professional development
• Company-matching 401(k)
• Flexible spending and health savings accounts