Territory Manager - Final Mile - Oak Ridge, NC

About the role

The Territory Manager is responsible for overseeing and leading a team of delivery drivers in our Final Mile delivery operations. This role is crucial in ensuring the efficient and timely delivery of products to customers, while maintaining high standards of customer service and safety. The Territory Manager will be responsible for managing day-to-day operations, optimizing delivery routes, resolving issues, and ensuring that the team consistently meets or exceeds performance targets.

Responsibilities

• Lead, supervise, and motivate a team of delivery drivers to ensure the timely, accurate, and safe delivery of products to customers.
• Monitor and manage daily delivery schedules, adjusting as necessary to ensure timely deliveries and maximize operational efficiency.
• Conduct regular route audits and provide feedback to drivers to improve performance, safety, and customer service.
• Apply workforce planning knowledge to evaluate labor markets and devise strategies to attract talent
• Support collaborative work environment through continuous communication and relationship building
• Ensure drivers are adhering to all company policies, safety standards, and local traffic regulations.
• Provide ongoing training and development for delivery drivers, ensuring they are equipped with the necessary tools and knowledge to succeed.
• Act as the primary point of contact for drivers, addressing any concerns, issues, or questions that arise during their shifts.