Territory Manager

About the role

The Territory Manager is responsible for driving sales growth and market penetration by managing relationships with new and existing assigned customers. Key responsibilities include executing promotional strategies, introducing new products, resolving customer issues, delivering training, and supporting dealer business development.

Job Duties & Responsibilities

• Acts as a consultative resource for development, growth, and profitability of customer's businesses
• Engages with customers to implement customized solutions for their specific business development needs
• Delivers proactive, timely customer service across multiple communication channels
• Solves or escalates issues with effective follow-up
• Collaborates with internal teams to address concerns and strengthen relationships
• Maintains a solution-focused approach in all interactions
• Achieves or exceeds revenue goals across total sales, equipment, and new business
• Builds strong customer relationships and drives account growth within territory
• Increases sales with existing customers through regular engagement
• Communicates monthly with accounts on products, promotions, training, and updates
• Supports vendor objectives and company sales initiatives
• Closes sales with compelling presentations tailored to the audience
• Maintains organized and timely completion of administrative tasks
• Submits accurate mileage and expense reports promptly
• Keeps dealer email lists current and organized
• Leverages the CRM tool to organize, plan & prioritize time spent with most relevant opportunities
• Promotes marketing initiatives including promotions, flyers, specials, and training
• Maintains knowledge of vendor marketing programs and support offerings
• Assists with planning and execution of annual Dealer Meetings
• Conducts pricing studies and distributes dealer pricing and updates
• Demonstrates in-depth knowledge of company product lines with accuracy and confidence
• Maintains an organized personal library of sales and technical materials for all product categories
• Supports collection efforts for outstanding accounts receivable as directed
• Understands basic accounts receivable processes and can retrieve relevant records in the ERP system
• Safety-sensitive role requiring constant alertness and safe work practices
• Attends training and travels as needed
• Performs other duties as assigned in alignment with evolving organizational needs

Qualifications

• High School diploma or GED; some college coursework in Business or related field
• 3+ years of experience in HVAC and B2B sales
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and office technology
• Strong aptitude for mathematical operations and numerical analysis

Preferred Qualifications

• High School diploma or GED equivalent and a Bachelor’s degree in Business or a related field
• 5+ years of experience in HVAC, sales, and related functions

Physical Demands & Work Environment

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

• Bending, lifting, and carrying materials weighing up to 50 lbs.
• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
• Continuous use of fingers, hands, and arms for computer and office-related tasks
• Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily)
• Regular verbal communication via phone and in-person interactions (up to 6 hours daily)

What We Offer

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements

We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.

Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability.

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