Tennis Pro Shop Staff Associate

Primary Duties

• Provide COPS (Code of Princess Anne Service) excellent “moment of truth” Member and guest services striving to recognize and politely address every Member by name. Anticipate each Member’s need with a sense of urgency and offer service before they ask
• Answer and promptly return Member and guest calls with a can do, whatever it takes, pleasant demeanor
• Meticulously organize and coordinate court reservations and the Professionals’ lesson book
• Organize, clean, and professionally maintain the check-in desk and shop
• Ensure Member and guest check-in and accurate fee charges
• Operate Tennis Shop retail point of sale system
• Maintain a constant upbeat professional presence in the Tennis Shop never leaving the area unattended unless assisting with court maintenance
• Aid in ordering, receiving, displaying and promotion and sales of merchandise
• Provide insight and lateral support to Tennis Operations Team to enhance Tennis and Club Programming
• Understand and enforce Club and Tennis Operation policies
• Be informed and promote all Tennis and Club activities
• Maintain a safe work environment
• Assist with court maintenance (sweep/line clay courts, refill paper cups, pick up towels/balls)

Requirements

• Must be reliable
• Flexible with scheduling of shifts
• Must be available to work weekends, nights and holidays
• Excellent multi-tasking skills
• Strong customer service skills
• Verbal and written communication skills
• Detail oriented
• Have to be able to keep up in a fast paced environment
• Experience working at a country club and/or high end customer service environment preferred
• Tennis knowledge is a plus