Tennis Pro Shop Manager

Key Responsibilities

• Manage all daily operations of the Tennis Pro Shop, including opening and closing procedures
• Deliver outstanding customer service to Raintree members, guests, and program participants
• Oversee retail sales, inventory management, and merchandising for tennis and pickleball
• Order, receive, price, and merchandise apparel, equipment, accessories, and footwear
• Operate and manage POS systems, cash handling, and sales reporting
• Maintain demo racquet programs and coordinate restringing services
• Aid members with court reservations, lesson registrations, and program inquiries
• Promote and support tennis and pickleball lessons, clinics, leagues, camps, and tournaments
• Collaborate closely with the Director of Racquet Sports and teaching professionals
• Support junior programs, USTA teams, pickleball programming, and special events
• Train and supervise part-time pro shop staff as needed
• Ensure the pro shop is consistently clean, organized, and visually appealing
• Communicate effectively with club leadership and racquet sports staff

Qualifications

• Previous pro shop, retail management, or customer service experience (country club preferred)
• Strong knowledge of tennis and/or pickleball equipment, apparel, and trends
• Excellent communication, organizational, and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Comfortable using POS systems and basic sales reporting tools
• Flexible availability including evenings, weekends, and holidays
• Professional appearance and demeanor suitable for a private club environment
• Preferred Experience: Tennis or golf pro shop experience, Inventory control and merchandising experience, Familiarity with junior programs, leagues, and tournament operations