Tennis Enthusiast - Customer Service Representative - Tennis Warehouse - San Luis Obispo, CA

About the role

The Sports Warehouse is seeking a dedicated and enthusiastic individual to join our Customer Service team. This role serves as a direct point of contact between the company and customers, providing knowledgeable guidance and exceptional service.

Responsibilities

• Support customers through various communication channels, ensuring they receive prompt and professional assistance.
• Help customers find the products that best fit their needs, whether over the phone, through live chat, or via email.
• Provide solutions to product and order inquiries using available resources and demonstrate a comprehensive understanding of company policies, procedures, products, and services.
• Multi-task during busy times, assist fellow coworkers, and function as part of a team.
• Resolve issues with confidence and empathy, maintaining a positive attitude and strong work ethic.
• Bring a positive attitude and strong work ethic to the workplace, fostering a positive team environment.
• Perform racquet service duties, including installing strings according to specifications, identifying and assessing damage, and repairing/replacing accessories.

Requirements

• Ability to understand and address customer needs, concerns, and complaints effectively.
• Quickly learn and use new technology.
• In-depth understanding of the products or services offered by the company.
• Ability to learn about new products, services, or updates as needed.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate clearly and professionally during conversations.
• Active listening skills.
• Approach problem-solving with creativity and innovation.
• Professional demeanor in all interactions.
• Interpret and execute written and verbal instructions accurately.
• Follow directions well and gain clarification as needed.
• Adapt to new circumstances and execute multiple tasks and deadlines.
• Excellent organizational skills.
• Maintain focus and attention to detail effectively.
• Work independently and remain motivated.
• Recognize when to seek assistance and collaborate effectively.
• Practice good judgment in actions and decision making.
• Abide by all Sports Warehouse policies and procedures.
• Represent Sports Warehouse in a favorable manner.

Qualifications

• Experience playing recreational or competitive tennis.
• Experiential knowledge of sport-specific products and their purposes and benefits.
• Strong verbal and written communication skills.
• Problem-solving abilities and the ability to utilize available resources.
• Flexible during busy times and able to assist fellow coworkers.
• Multi-tasking and remaining composed under pressure.
• Continual learning and development of skills relevant to the role.
• A positive attitude and strong work ethic.

Skills

• Customer service skills.
• Communication skills.
• Problem-solving skills.
• Technical proficiency.
• Attention to detail.
• Teamwork and collaboration.
• Racquet service skills.

Benefits & Perks

• Health & Wellness: Medical, dental, and vision insurance*
• Life insurance*
• Paid vacation*
• Paid sick time*
• Financial Benefits: 401(k) retirement plan, profit-sharing program
• Workplace Perks: Employee discounts across all Sports Warehouse brands, complimentary access to our on-site fitness facility, career growth and development opportunities, employee appreciation events and team celebrations

Pay

$17–$18 per hour, depending on experience.

Schedule

Late afternoon Monday–Friday; Saturday required. Part-Time (minimum 20 hours/week, maximum 28 hours/week).