Tennis Concierge

About the role

The Tennis Concierge at DICK’S Sporting Goods is responsible for delivering outstanding customer service with a technical focus, offering tailored product recommendations, and supporting the service department with complex racquet stringing and customizations.

Responsibilities

• Demonstrates an in-depth understanding of brand offerings and competitive products.
• Trains and develops teammates through knowledge sharing.
• Supports the service department by performing complex racquet stringing and customizations.
• Preserves complete and accurate records and maintains record keeping systems for Tennis related services.
• Ensures the equipment is to company standards and ensures a clean, secure and safe work environment.
• Diagnoses faults, damage and wear to give accurate estimates to athletes.
• Assembles new equipment and partners with lead to perform quality checks before handing off to the athlete.
• Outfits athletes with appropriate footwear, apparel, and accessories.
• Builds rapport within the community and acts as a liaison between the brand and local tennis communities.
• Partners with tennis clubs, coaches, and players to increase brand awareness and drive sales.
• Adheres to established policies and procedures related to safety, loss prevention, and standard operating procedures.
• Maintains confidentiality of all Company information.
• Complies with all workplace safety programs.

Qualifications

• Approachable and outgoing: Quickly builds rapport with tennis athletes of all experience and skill levels.
• Tennis enthusiast: Actively involved in tennis-related activities (i.e. refs, coaches, associates with competitive clubs, plays outdoor or indoor leagues, etc.) and / or stays up to date on every aspect of the game (i.e. latest technology, international leagues and players, etc.).
• Comfortable communicator: Ability to simplify insights when speaking with newer players, yet also builds rapport with seasoned professionals by leveraging their on-the-field experience and league knowledge.
• Leads with expertise to sell: Leans on expertise of the game to understand and align the athlete’s needs to appropriate products.

Skills

• Product knowledge
• Sales and customer service
• Racquet stringing and customizations
• Record keeping
• Equipment assembly
• Community engagement

Benefits

• Compliance with all state paid leave requirements.
• A generous suite of benefits available.

Pay

Targeted Pay Range: $20.00 - $28.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered.