Tenant Rep Contract Manager

Responsibilities

• Monitor and ensure Tenant Reps. Performance under respective contracts.
• Obtain from Tenant Reps and monitor adequate supporting documentation (licenses, accreditations, etc.) as it relates to qualifications of Tenant Reps' staff assigned to DCAS portfolio and any changes to their Prime Project Teams
• Maintain and ensure the performance of all Tenant Reps' obligations under respective contracts, provide contract enforcement if necessary
• Ensure quality control over Tenant Reps project folders at the end of each leasing project
• Manage relationships between Tenant Reps and DCAS, ensure effective communication between Tenant Reps and DCAS Leasing & Acquisitions, Design and Project Management (D&PM) unit and client agencies Facilities' staff
• Collaborate with RES Conflict of Interest Officer and DCAS Office of General Counsel on resolving conflict of interest and dual agency situations
• Provide periodic evaluations for Tenant Reps performance under the contract, including development and monitoring of Tenant Reps' Key Performance Indicators
• Assign/withdraw projects to/from Tenant Reps as per internal protocols
• Collect Tenant Reps' commission agreements, compare negotiated terms to appraisal reports, and issue incentive commission eligibility letters to Tenant Reps
• Work with DCAS Audit unit to ensure that required incentive commission credits are applied to leases negotiated by Tenant Reps
• Analyze existing Tenant Reps' protocols, make recommendations to senior staff on process changes, implement new procedures as necessary
• Participate in DCAS and RES related special projects and assignments as needed, bringing organizational and interpersonal skills to facilitate successful project completion

Qualifications

• A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time, progressively responsible experience in real property management, at least 18 months of which must have been in a managerial capacity involving the supervision of a large staff of property management agents and/or housing development specialists and requiring independent decision-making concerning program management or planning, allocation of resources and the scheduling and assignment of work.
• A baccalaureate degree from an accredited college and four years of experience described in "1" above, including eighteen months of experience in managerial capacity.
• A satisfactory combination of education and/or experience equivalent to "1" or "2" above. However, all candidates must have eighteen months of managerial experience.

Preferred Skills

• Experience in managing complex contracts
• Experience in conflicts-of-interest prevention protocols
• Detailed-oriented and flexible to reprioritize projects & deliverables frequently
• Ability to meet tight deadlines and set expectations to a variety of internal and external stakeholders on a continuing basis
• Strong oral and written communication skills
• Familiarity with design & construction process
• Excellent presentation and organizational skills
• Familiarity with City of New York processes, rules, and regulations
• Understanding of corporate processes, policies, procedures, and governance
• Good interpersonal and business relationship management skills