Temporary Veterinary Route Service Specialist
About the role
This is not a desk job and not a traditional driving role. As a Veterinary Route Service Specialist at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care. This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.
The Veterinary Route Service Specialist role sits at the very start of the pet aftercare process. You are the link between Gateway and our veterinary partners, responsible for building and maintaining trusted clinic relationships, ensuring pets are handled and transported with dignity, executing pickups and deliveries accurately and on time, and protecting trust through professionalism and attention to detail. This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments. The role reports to the Care Center Manager.
You are not a salesperson—you are a trusted partner delivering care, accuracy, and dignity at every step.
Responsibilities
- Review daily routes, load required equipment, and ensure all items are correct before departure
- Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures
- Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments
- Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions
- Accurately document requests and complete all follow through
- Interact with pet parents occasionally, with compassion and professionalism
- Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
- Maintain full responsibility for each pet until properly received and documented
- Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
- Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience
- Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
- Maintain cleanliness and professionalism of vehicle, equipment, and uniform
- Support basic account related administrative tasks
- Provide clinics with information on available services and commemorative options; distribute approved materials
- Identify service opportunities and refer potential leads to Business Development
Requirements
- High school diploma or GED required
- Prior customer service, account management, or route-based experience preferred
- Valid driver’s license with a clean driving record
- Comfortable using mobile technology and CRM systems
- Ability to work early mornings, weekends, or holidays as needed
- Personable, calm, and compassionate
- Takes pride in professionalism and personal accountability
- Physically capable of frequent lifting and active workdays
- Highly reliable, organized, and detail-oriented
- Builds trust naturally and communicates clearly
- Understands that accuracy and consistency are essential
- Loves pets and respects the emotional weight of this work
Working conditions
- Frequent heavy lifting up to 100 lbs and physical activity
- Driving in all weather and road conditions
- Exposure to emotionally sensitive situations
- Independent work with high accountability
- Fast-paced, non-desk-based work environment
Benefits
- Competitive hourly pay + overtime eligibility
- Medical, Dental, and Vision insurance
- Company-paid Life, AD&D, and LTD insurance
- 401(k) with employer match
- Tuition assistance (up to $2,000)
- Paid holidays and PTO
- Career development and internal advancement opportunities
Pay
$18.00–$22.00 per hour (DOE)
Schedule
Full-Time; Monday, Tuesday, Thursday, Friday 6:00am - 4:30pm
Location
Northridge, CA