Temporary Technology Administrative Specialist

Patient Portal Help Desk

• Answer incoming calls from patients, family members, and community partners regarding our digital patient portal.
• Provide warm, patient, and clear guidance to assist users with system access and general platform navigation.
• Walk users through routine account troubleshooting, such as password resets and user validation/identity verification.
• De-escalate technology-related frustration with empathy and excellent customer service.

Administrative Support

• Note: These tasks are strictly administrative and do not require extensive technical IT knowledge or coding/hardware experience.

Qualifications

• High School Diploma required, this temporary position could be a good fit for a current college student or recent graduate.
• Minimum of 2-5 years of administrative experience.
• Tech-Comfortable: While you don't need to be an IT expert, you should be comfortable navigating standard web browsers, software applications, and typing while speaking on the phone.
• Reliable and Punctual: Ability to commit to the full 12-week schedule and the specific daily hours required.
• Empathy & Patience: A genuine desire to help patients and families navigate their healthcare tools.
• Demonstrated compatibility with Bluestone’s purpose, core focus, and core values.
• Demonstrated ability to read, write, speak, and understand the English language.