TEMPORARY TEAM MANAGER - MADISON AVE

Position

The Team Manager is responsible for the overall management of staff, merchandise, and client experience. The Team Manager will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing associates to the next level.

People Management

• Manage a team of Client Advisors; develop and coach staff through goal setting and regular individual and team meetings
• Consistently build a growth environment through daily coaching’s, weekly pulse checks, monthly reviews and our internal objectives platform (RISE)
• Ensure that direct reports have a strategic and effective mindset that is focused on commercial success, reflected through consistent KPI achievement
• Involvement in team’s succession planning by training and developing support personnel to the best of their abilities
• Recruitment of candidates for all levels within the team with qualifications that meet company standards
• Supervise team and implement company policies while adhering to accurate procedure regarding disciplinary action
• Onboard new hires, train, and develop the team to provide exceptional client service, drive sales and usage of systems/processes
• Identify individual and team training needs - create and implement regular training to be followed up with a written report to Training Manager and Store Manager
• Exhibit strong interpersonal skills in taking care of staff, peers, supervisors and the NY and Paris corporate office

Sales

• Meet sales goals set forth by the Regional Director of Stores
• Lead and empower sales team to provide high quality client service in order to achieve maximum sales results
• Cook up and coordinate the use of all client relationship resources (training tools, client books, etc.) to provide personal assistance to clients
• Manage the level of floor supervision to improve sales results
• Develop events/incentives that will continue to grow client base, with particular emphasis placed on building local market
• Collaborate with Store Manager and Corporate partners to ensure that team members embody the quest for excellence in client service, measured by the Voice of Client (VOC) and Mystery Shop Scores
• Absorb and address various client service issues
• Empower associates to make decisions in the best interest of providing good client service by serving as a proactive mentor and problem solver

Operations

• Effective utilization of POS system and its inventory management functions; Be fully trained in current POS systems and to ensure that the staff is proficient as well
• Partner with logistics and product team to ensure appropriate assortment
• Provide monthly qualitative and quantitative business reports as stipulated by Corporate
• Maintain good communication with members of corporate office, mall office, repair facility and other stores
• Cook up and coordinate follow-up and paperwork in an accurate and timely fashion
• Meet inventory accuracy and shrink requirements
• Perform other projects, as assigned

Visuals

• Partner with the Visual Manager to lead all aspects of the visual merchandising standards
• Determine metro client profile allowing appropriate reaction to individual trends in business
• Support Visual Merchandising in planning, scheduling, and implementing an innovative, compelling and well carried out visual environment with the express purpose of enhancing the client’s shopping experience
• Review sales frequently, take action to correct deficiencies and improve positive sales

Education & Experience

• Business School, University or “equivalent experience”
• Minimum of 6 years of experience in a retail setting with emphasis on operations, store management or office administration, preferably in a luxury setting
• Computer literate; learn and use various software packages

Competencies

• Candidates with client books strongly preferred
• Desire to work retail, with a focus on management
• Passion for luxury product with an appreciation for design
• Action oriented, result driven
• Proficiency in mediating and resolving issues or concerns that may arise
• Strong oral and written communication skills
• Customer service oriented
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays

Languages

Foreign Languages a plus

Workplace

650 Madison Ave, New York, NY 10022

Other Information

Potential starting date: ASAP

Profile OUR COMMITMENT CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talent and singularities. The compensation for this position ranges from $105,000-$125,000 annually. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

About the Role

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

Qualifications

Required experience: Minimum 5 years

Skills

Passion for luxury product with an appreciation for design

Benefits

Comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

Pay

$105,000-$125,000 annually

Schedule

Full Time