Temporary Service Desk Specialist

About the role

The Temporary Service Desk Specialist, OTS is a full-time temporary position that will provide in-house and remote support to end users on a variety of issues. Identifies, researches, and resolves system problems. Ensures that the service level of the agreement is up to standard and performs a variety of complicated tasks. This is a temporary full-time position anticipated to continue through approximately May 2027. The assignment may be extended or shortened based on organizational needs. Employment in this temporary assignment does not create an expectation of continued employment beyond the assignment period.

Responsibilities

• Provide PC hardware/software support including support by the use of email, phone and other electronic medium.
• Knowledge in Microsoft Windows 8, Windows 10, Office 2016, 365, and 2019.
• Works with end users in analyzing, troubleshooting, and resolving hardware/software and some basic network support issues.
• Assisting clients in the use of campus computing resources, including virtual desktop infrastructure.
• Install, administer, and troubleshoot computer hardware/software, and peripherals on site and remotely.
• Scheduling events requiring Media/IT support and providing AV hardware for instructional and special events on and off campus.
• Maintains call logs and solutions in Service Desk database.
• Uses a variety of advanced tools to support remote locations.
• Provide quality customer care in a fast and efficient manner.

Requirements

• Required Education: Associate’s degree in a computer-related discipline.
• Required Experience: One year of experience as an IT service desk specialist.
• Experience working in a team environment.
• Requires experience with Apple or Mac Computers, email, internet, printers, PCs, mobile devices & tablets, Microsoft Office, and Utility Software.
• Excellent reading, writing, and English-speaking skills required.
• Class C driver’s license required.
• Knowledge of current network experience and PC technology required.
• Must be able to pass CJIS background check.
• Travel Required: Yes - Minimal. If travel is required, candidate must have and maintain a current valid driver’s license and an acceptable driving record.
• Work Environment: Regular work required outside of normal business hours.
• Physical Demands: Sitting, walking, standing, lifting, and driving.

Qualifications

• One year of network experience.
• Networking certification.
• Knowledge of ITIL methodologies preferred.
• Experience using Integrated Voice Response/IP Call Manager system preferred.
• Experience with Virtual Desktop Interface required.

Skills

• Collaboration/Teamwork
• Computer Software Skills
• Customer Service
• Data Analysis
• Decision-making
• Internet Research
• Interpersonal Skills
• Leadership
• Math Skills
• Multi-tasking
• Negotiation
• Written Communication
• Organizational Skills
• Presentation /Public Speaking
• Problem-solving